Sales Support Specialist

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jun 09, 2026
About the Opportunity Join a global leader in industrial power transmission products known for quality, innovation, and customer service excellence. This role offers the opportunity to work in a fast-paced, detail-oriented environment supporting both domestic and international clients while managing the full sales support lifecycle. Position Overview The Sales Support Specialist is responsible for managing customer accounts, processing orders, and ensuring accurate and timely communication across internal teams and customers. This role plays a critical part in driving customer satisfaction, operational efficiency, and revenue growth. Key Responsibilities * Manage customer accounts with a focus on increasing satisfaction, sales, and profitability * Process quotes, orders, and provide delivery updates and follow-up support * Handle customer issues, including credits, debits, and return authorizations * Coordinate customer requirements with Operations and Engineering teams * Support outside sales representatives and collaborate across teams * Maintain accurate, detailed documentation in a paperless environment * Enter and manage high-volume orders (50-75 complex orders daily with multiple line items) * Review contracts and verify all details before order processing * Manage shipping and routing logistics, including freight terms (collect, prepaid, third party) * Work within ERP systems (QAD) for quoting, order entry, tracking, and inventory management Daily Workflow * Weekly rotation between: * Email Management: Handling 200+ customer emails per day * Phone Support: Answering ~45 inbound calls daily (via headset), while also processing orders between calls * Balanced workload-employees are not expected to be on phones 100% of the day Training & Development * Structured 14-week training program covering: * Systems (QAD and internal tools) * Product knowledge * Email and phone communication * Custom quoting and order processing * Ongoing, hands-on training using real examples to support learning and growth Required Qualifications * 2+ years of manufacturing sales support or customer service experience * Experience with order entry and ERP systems * Strong product knowledge experience in prior roles * Proficiency in Microsoft Office Preferred Qualifications * Experience with QAD ERP system Key Skills * Strong attention to detail and accuracy * Ability to multitask in a high-volume environment * Solid math skills (fractions and decimals required) * Professional communication skills * Ability to work independently and within a team Work Environment & Expectations * Fully onsite in Wheeling, IL * Fast-paced, high-volume environment with a strong emphasis on accuracy * Strict attendance policy: * Must be logged in and ready to work at 8:00 AM daily * Point-based system: tardiness is tracked and enforced * Team structure includes multiple regional groups (West, Midwest, East) with ~25+ team members Why This Role? * Gain end-to-end experience in order management and customer support * Work in a collaborative and structured team environment * Opportunity for long-term growth and conversion * Annual pay increases upon permanent hire * Exposure to both domestic and international business operations Job Type & LocationThis is a Contract to Hire position based out of Wheeling, IL. Pay and BenefitsThe pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Wheeling,IL. Application DeadlineThis position is anticipated to close on Jun 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.