Quality Assurance Manager

Purpose of the Role

This role is responsible for leading and developing a team of Quality Analysts, with a primary focus on people leadership, coaching, and performance management. The QA Manager serves as a strategic partner to technology and business leaders, ensuring high-quality delivery while building a strong, engaged, and continuously improving QA organization.

The ideal candidate brings a track record of mentoring talent, conducting performance evaluations, setting and managing goals, and elevating team capability, alongside a solid understanding of QA practices and delivery environments.

People Leadership & Team Development

• Lead, coach, and develop a team of Quality Analysts, including performance management, annual reviews, and goal setting

• Provide ongoing feedback, career development guidance, and mentorship to elevate individual and team performance

• Establish clear expectations, accountability, and growth plans across the team

• Assess team capabilities and identify skill gaps; implement training and development plans

• Foster a culture of ownership, continuous improvement, and collaboration

Delivery Leadership & QA Oversight

• Oversee QA efforts across projects and service work, ensuring alignment with delivery timelines and quality expectations

• Provide resource planning, workload balancing, and capacity management across the QA team

• Ensure appropriate test coverage (test plans, scenarios, and cases) without prescribing specific tools or platforms

• Partner with development and business teams to support successful delivery while advocating for quality standards

• Lead root cause analysis and continuous improvement efforts

Process & Quality Improvement

• Establish and evolve QA processes, standards, and best practices across the team

• Drive consistency in defect tracking, reporting, and resolution workflows

• Identify and implement improvements to enhance efficiency, quality, and team effectiveness

• Collaborate with broader technology teams to improve SDLC processes and cross-functional alignment

Stakeholder & Risk Management

• Act as a key liaison between QA, engineering, and business stakeholders

• Communicate risks, dependencies, and quality considerations to leadership

• Support project planning through input on timelines, risks, and resource constraints

Required Qualifications

• 6+ years of experience in QA, software development, or IT delivery environments

• Demonstrated experience managing direct reports, including:

  • Performance evaluations

  • Goal setting and development planning

  • Coaching and mentorship

• Proven ability to build, develop, and retain high-performing teams

• Strong communication and stakeholder management skills

Preferred Qualifications

• Bachelor's degree in Technology, Business, or related field

• Experience leading QA teams within Agile or modern SDLC environments

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

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Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.