Student Branch Coordinator (31796)

Title: Student Branch Coordinator

Department: Retail

Reports To: Associate Vice President of Branch Sales & Service

Job Grade: 10

FLSA: Non-Exempt Last Modified: 6/8/2026

It's a Job ... Only Better!

At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

The Student Branch Coordinator is a unique, community-centered role responsible for overseeing operations and ensuring exceptional service at UKCU's high school branches. This role supports financial literacy and workforce readiness by mentoring and guiding student employees as they deliver financial services to peers and staff. As a visible ambassador of UKCU, the Student Branch Coordinator helps shape the credit union experience for students while promoting operational excellence, compliance, and a positive culture in the school environment.

What You'll Do

Core Responsibilities

* Serve as an on-site resource for the student-run high school branches, conducting regular check-ins throughout the day to provide support to student interns.

* Provide coaching and guidance to student interns, encouraging professional growth, teamwork, and a strong understanding of financial operations

* Serve as the primary liaison between the school administration and UKCU leadership, supporting open communication and collaboration

* Monitor branch performance, staffing schedules, supplies, and branch readiness for daily operations

* Deliver quality member service by helping students and staff with account services, transactions, and credit union inquiries

* Collaborate with the Training team and Retail leadership to develop and deliver onboarding and ongoing training for student interns

* Represent UKCU at school functions, promotional events, and financial literacy initiatives, strengthening community engagement

* Support internal control efforts by overseeing cash handling, recordkeeping, and branch security in accordance with UKCU procedures

* Ensure timely and accurate reporting of performance data, member interactions, and community engagement metrics

* Provide additional support to Retail branches or administrative teams as needed, maintaining a flexible and collaborative approach

Who You Are

Experience & Education

* High School Diploma or equivalent

* Two or more years of experience in a role involving mentorship, training, coaching, or people development.

Skills & Strengths

* Excellent interpersonal, communication, and presentation skills with a passion for mentorship and service

* Strong organizational and problem-solving skills

* Ability to work independently, adapt to a school-based environment, and maintain professionalism at all times

Key Traits

* Integrity and professionalism in all tasks and communications

* Genuine enthusiasm for working with high school students and promoting financial literacy

* Commitment to accountability, goal achievement, and team success

* Demonstrates UKFCU's leadership attributes: Collaboration, Respect, Responsibility, Team Development, and Future-Focused Thinking

What's in It for You?

• Competitive salary and industry-leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Legalese

Equal Opportunity Employer

UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment

You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.

This position requires fully on-site work in Lexington, KY