OMAHA KROC CENTER - Aquatics Operations Manager

The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted as a Best Christian Workplace by BCWI for four years, you can be part of a passionate team who love to serve and support one another and our community. At the Kroc Center you will have the opportunity to use and develop your experience and skills in a fun and caring environment. If that sounds intriguing to you then read more about our needs and expectations - we can't wait to meet you!

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Ray and Joan Kroc Corps Community Center Purpose Statement: Inspire people to discover their God given talents and develop their potential through artistic, educational, physical, and spiritual experiences in a Christ-centered atmosphere.

Job Summary/Primary Purpose: The Aquatics Operations Manager is responsible for leading Aquatics operations, safety, and facility management. Provides ongoing staff supervision, maintains daily operational standards, and ensures Aquatics spaces, procedures, and guest experiences are safe, organized, and effective. This position works closely with the Aquatics Program Manager to support approved programming and strengthen overall Aquatics service delivery.

Essential Duties and Responsibilities:

• Develop, implement, and evaluate short and long-range goals, strategies, and priorities for assigned Aquatics operations to improve safety, operational excellence, participation, and member and guest satisfaction.
• Supervise, schedule, and oversee time records for assigned Aquatics staff and follow all Divisional and Kroc Center HR policies and procedures regarding hiring, training, evaluation, discipline, and termination processes.
• Guide, direct, and develop assigned aquatics staff to deliver exceptional engagement and support positive experiences in all interactions.
• Grow the knowledge and professional expertise of staff to provide excellence in safety, service, and operational support to members and guests.
• Monitor and maintain all Aquatics facilities, supplies, and equipment; coordinating with Facilities department as required to ensure a safe, attractive, and clean environment.
• Ensure all Aquatics safety standards, certification requirements, incident documentation, audits, and applicable local, state, Divisional, and TSA regulations are followed, tracked, and maintained.
• Assure Aquatics staff respond appropriately to emergency situations and that required documentation and reporting procedures are completed accurately and timely.
• Coordinate and facilitate staff trainings, in-services, drills, certifications, and operational development opportunities to maintain excellence in safety and preparedness.
• Actively utilize key performance indicators, attendance data, incident reports, audits, statistics, and evaluations to guide decision making and improve current and future operations.
• Coordinate with the Aquatics Program Manager to support safe, effective, and organized delivery of Aquatics programs, classes, events, and activities.
• Coordinate with Marketing and Program Administration to provide proactive, timely, and clear information regarding Aquatics operations, schedules, closures, and facility updates.
• Participate in the Manager on Duty program.
• All other duties as assigned.

Supervisory Responsibilities: Supervises Lifeguard staff and other assigned Aquatics staff.

Education and/or Experience: Bachelor's degree (BA or BS) from a four-year college or university preferred; or three (3) plus years of experience in Aquatics operations and staff management. Experience in Aquatics safety measures and compliance preferred.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Effective supervisory and leadership skills, including good communication and interpersonal skills.
• Knowledge of Aquatics safety standards, operational procedures, and emergency response practices.
• English proficiency required; Spanish language skills preferred.
• Ability to speak effectively before groups of customers and employees.
• Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
• Ability to collaborate and work effectively within a team environment.
• Attention to detail, creative problem-solving, and conflict resolution skills.
• Demonstrated ability to handle confidential matters with professionalism and discretion.
• Strong independent judgment and decision-making skills.
• Moderate skills in Microsoft Office software, including Word, Excel, and Outlook.
• General computer knowledge is required to access payroll, timekeeping, scheduling, and personal data through web-based systems.

Other Qualifications: Must pass all applicable background checks. You must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations:

• CPR/AED/First Aid and Red Cross Lifeguard Certifications are required.
• Current American Red Cross Water Park Skills Certification required or ability to attain within 30 days of hire.
• Lifeguard Instructor (LGI) certification preferred or ability to attain within 90 days of hire or as training becomes available.
• Current Certified Pool Operator (CPO) License or ability to attain within 90 days of hire.
• Water Safety Instructor (WSI) certification preferred or ability to attain within 120 days of hire.
• Lifeguard Instructor Trainer (LGIT) certification preferred or attained as available.
• Must successfully complete Safe from Harm training as established by The Salvation Army.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to swim and meet all physical capabilities required of a certified lifeguard and instructor. Other physical requirements include good speaking, hearing and vision ability, and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate equipment. This position will require the ability to lift and/or move more than 30 pounds occasionally.

Working Conditions: The majority of the workday will be in a mixed environment including offices and a well-lighted indoor pool. The pool area is considered humid and moderately loud in nature.