New

Tier III Customer Service - Automotive Escalations

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Jun 05, 2026
Executive Customer Relations Specialist (Onsite - Warren, MI) Overview We are seeking highly motivated Executive Customer Relations Specialists to join a dedicated team supporting escalated customer concerns post-purchase. In this role, you will work directly with customers experiencing complex issues that require advanced problem-solving, empathy, and high-level service. You'll be responsible for evaluating each situation, determining urgency, and selecting the most effective communication method (phone, email, or text) to drive resolution. This position plays a critical role in protecting customer satisfaction, strengthening brand loyalty, and preventing potential escalations. Location: Warren, MI (Fully Onsite) Schedule: 8-5 or 9-6 M-F Key Responsibilities * Manage and resolve escalated customer concerns beyond standard support channels * Assess customer situations to determine urgency, impact, and next steps * Communicate with customers via phone, email, and messaging to provide timely resolutions * Utilize strong de-escalation techniques to restore customer confidence * Collaborate internally to identify solutions that align with customer needs and business goals * Focus on proactive problem-solving to prevent further escalation and improve outcomes * Maintain accurate documentation within CRM systems Required Qualifications * Strong critical thinking and problem-solving skills * Proven customer service experience, preferably in call center or support environments * Excellent written and verbal communication skills * Ability to demonstrate empathy, professionalism, and customer-first mindset * Skilled in conflict resolution and de-escalation techniques * Strong organizational skills with the ability to multitask in a fast-paced environment * Experience working with CRM systems (e.g., Salesforce or similar) * Comfortable navigating multiple systems, browsers, and platforms * Self-driven with the ability to work independently and collaboratively Preferred Qualifications * Bachelor's degree or equivalent work experience * Experience supporting customers across multiple channels (phone, chat, email, in-person) * Experience in high level complex customer service, white glove retail, or account management or sales * Interest in the automotive industry and awareness of current trends * Familiarity with social media and digital communication tools Top Skills for Success * Customer Service Excellence * Call Center Experience * Technical Support & Troubleshooting * Advanced Communication & De-escalation Job Type & LocationThis is a Contract position based out of Warren, MI. Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Warren,MI. Application DeadlineThis position is anticipated to close on Jun 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.