Digital Employee Experience Engineer

Description

Leidos' Chief Information Office, reporting through the Digital Modernization sector, is seeking aDigital Employee Experience Engineer (DEX) withexpertisein theNexthink platform.The ideal candidate is ahands-on Nexthink engineerwho has moved beyond platform administration intoengineering, automation, and enterprise integrations. They understand how toleveragetelemetry and user experience data to drive measurable business outcomes and can build scalable solutions that proactively improve the digital employee experience across a large enterprise environment.

Location:This position offersfull-timeremote work from any US based location.

Citizenship:US Citizenship isrequired.

Key Responsibilities

Nexthink Platform Engineering & Administration

• Engineer, administer, andoptimizethe NexthinkInfinityplatform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.

• Ensure platform stability, scalability, performance, security, and data integrity.

• Manage platform governance, access controls, compliance requirements, and operational standards.

• Lead platform upgrades, feature adoption, and continuous improvement initiatives.

• Develop andmaintaintechnical documentation, training materials, andoperational playbooks.Consult with cross functional teams to promote the Nexthink capabilities.

Automation & Self-Healing Engineering

• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.

• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.

• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.

• Create reusable automation frameworks and engineering standards to accelerate remediation development.

• Identifyopportunities to reduce manual support effort and improve operational efficiency through automation.

Integrations & Platform Engineering

• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM,Moveworks,Microsoft 365,Splunkand other endpoint management, monitoring, and ITSM solutions.

• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.

• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.

• Ensure integrations align with enterprise architecture, security standards, and governance requirements.

Analytics, Reporting & Experience Insights

• Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.

• Utilize Nexthink Query Language (NQL) and platform analytics toidentifytrends, root causes, and automation opportunities.

• Deliver operational and executive-level reporting thatdemonstratesDEX program effectiveness and business value.

• Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders.

Employee Engagement & Digital Adoption

• Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption.

• Support organizational change initiatives through targeted communications and guided remediation workflows.

• Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools.

Continuous Improvement & DEX Strategy

• Identifyrecurring issues, high-volume incidents, and experience gaps suitable for automation or remediationleveragingdata from Nexthink, ServiceNow,Moveworksandfeedback from end users and support teams.

• Partner with End User Computing, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experiences.

• Contribute to the organization's DEX strategy, roadmap, and maturity initiatives.

• Stay current on Nexthink capabilities, automation technologies, and industry best practices.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience may be considered in lieu of degree.

• 8+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology,and/or endpoint engineering environments.

• 3+ years of hands-on experience administering, engineering, and supporting the NexthinkInfinityplatform.

• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.

Strong hands-onexpertisewith:

• Nexthink Remote Actions

• Investigations and Dashboards

• Campaigns and Alerts

• Application Experience and Software Metering

• Nexthink Query Language (NQL)

Advanced scripting and automation experience using:

• PowerShell (required)

• Bash/Shell scripting (preferred)

• Experience designing and developing automated remediation and self-healing solutions.

• Experience building integrations using APIs, web services, and automation platforms.

• Experience integrating Nexthink with ServiceNow,Moveworksor othersimilar products.

Strong understanding of:

• Windows endpoint management(Intune, SCCM, etc.)

• Microsoft 365

• Active Directory / Entra ID

• Endpoint security and compliance practices

• Strong analytical, troubleshooting, and root-cause analysis skills.

• Experience analyzing large datasets and converting insights into actionable engineering improvements.

• Experience working in complex enterprise environments with cross-functional engineering and operations teams.

Preferred Qualifications

• Nexthink certification(s).

• Experience with Nexthink AI Drive and Adopt

• Experience with ServiceNow ITSM, ITOM, andasset management.

• Familiarity withSplunk or otherobservability platforms.

• Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Agreements (XLAs).

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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