Financial Program Manager

GENERAL STATEMENT OF JOB

This is the second of two levels in the Financial Program series. The Financial Program Manager reports directly to the Program Manager within the Neighborhood and Community Services department. The Financial Program Manager plays an integral part of the growth and success of the Financial Empowerment Center Financial Counseling initiative. Primary responsibilities of this role center around community partnerships, program operations, counselor services management, and data tracking.

***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH JUNE 11, 2026, OR UNTIL FILLED.***

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Supervises Financial Program Counselors to include prioritizing and assigning work; ensuring staff are properly trained; conducting performance evaluations; making hiring, termination, and disciplinary recommendations; and ensuring employees follow policies and procedures of the Financial Empowerment Center Financial Counseling initiative.
• Supports the programmatic design and implementation of the Financial Empowerment Center Financial Counseling initiative and acts as the liaison between the Neighborhood and Community Services department and the City of Clarksville local government.
• Works with partners to problem-solve operational issues, including programmatic integration with host sites and referral relationships with other local government and nonprofit agencies. Participates in regular calls and reviews with local government stakeholders and funding sources.
• Supports the marketing, outreach, and strategic referrals of clients to the Financial Empowerment Centers.
• Oversees the organization's implementation of the client management and database system and ensures that data collected within the client management and database system is complete and accurate. Collects, aggregates, and prepares any programming reports for the local government manager, funding sources, partners, etc.
• Successfully completes and passes program manager and counselor training as defined by the National Financial Empowerment Center Training Standards. Trains Financial Empowerment Center employees and program partners on the Financial Empowerment model.
• Develops and implements work schedules that meet client demand for services.
• Reports regularly to the Neighborhood Community Services internal project management team and ensures that Financial Empowerment Centers are compliant with program model, outcomes, and other requirements.
• Assists in the development and implementation of a sustainability plan.
• Performs other related work as required.

MINIMUM EDUCATION AND TRAINING

Education and Experience

• Associate's degree in Finance, Accounting, Public Administration, Business Administration, Social Work, or a related field.
• Three (3) years of related experience.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.

• Possession of a valid driver's license.

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities
Knowledge of:

• Supervisory principles and managing teams and performance with direct service organizations.
• Applicable program requirements and regulations.
• Monitoring and evaluating employees.
• Maintaining confidentiality.
• Customer service principles.
• Administering training programs.
• Recordkeeping principles.
• Computers and related software applications.

• Interpersonal relationships with a passion for supporting people with low incomes to build greater financial stability.
• Maintaining confidentiality.
• Data management.
• Strategic planning, program development, negotiations, and written communications.
• Working in a dynamic environment while coordinating and executing multiple tasks with attention to detail.
• Preparing reports.
• Financial education and/or counseling, asset building, legacy planning, or community development.
• Networking, coordinating, and planning activities with local organizations and service delivery programs.
• Providing customer service.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc., sufficient to exchange or convey information and to give and receive work direction.

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Mental Acuity: Making rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.