Quality Analyst - Shipping Support

Position: Quality Analyst - Shipping Support

Duration: 6 months contract with possible extension

Location: Whiteland, IN 46184

Shift: 1st shift, 8am-5pm, Mon-Fri

Working hours: 8 hours per day & 40 hours per week

Industry: Industrial Machinery Manufacturing and Power Solutions industries.

Pay rate: $25.00 - $29.15 per hour on w2

Job Description:

Summary:

Core Responsibilities:

• Support onsite client's team by collaborating with the 3PL employees and internal clients customers related to shipping discrepancy claims.
• Investigate shipment discrepancies, determine root causes, and implement preventive measures to ensure ongoing quality and compliance.
• Support customer claims process and co-ordinate between shipping office and claims analyst team.
• Actively support the Quality team with additional activities as needed to meet quality targets and drive continuous improvement.
• Support oversight and administration of the returnable container program on behalf of client.
• Ability to occasionally lift up to 35 lb. as required to support operational activities.
• Work is performed in both office and warehouse environments and may require walking and standing on the shop floor within a large warehouse environment.

Skills Needed for the Role:

• Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Strong computer skills and data analysis skills.
• Demonstrated experience with data entry, report generation, and office productivity tools (e.g., MS Excel, PowerPoint, databases).
• Ability to handle sensitive information with professionalism and discretion.
• Strong organizational and problem-solving skills.
• Experience working cross-functionally with internal teams and external stakeholders with a collaborative mindset.
• Ability to explain complex topics clearly to diverse audiences.

Additional Information:

• College Degree Preferred

Additional notes:

• The manager would like to conduct a one-hour in-person interview when he is ready to proceed.
• This position is a 6-month, onsite role with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM.
• Role could turn to a full-time position after the 6-month contract.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.