Senior Representative, Customer Service - Skilled

The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output

Additional Job Details:

• Minimum Requirements: High School Diploma or equivalent.
• Minimum of 2 years work experience required, or equivalent education (Associate's Degree or above).

Preferred (any of the following):

• Computer skills: Proficiency in MS Office Suite, experience in Salesforce or Materialize MIMICS, knowledge of Adobe Photoshop are all considered a plus
• Certifications or related experience in Radiology (CT, X-Ray, MRI)
• Certification in Nursing or related field
• College level anatomy course completion
• Demonstrated customer service orientation
• Demonstrated interpersonal and communication skills
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.

Language Skills: Proficiency in English (Speaking and reading). Visual requirements View and distinguish between a variety of colors on a computer screen. Visual acuity: 20/20 vision with or without the aid of an assistive device (i.e. prescription glasses or contacts).

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.