Commercial Programs Operations Specialist

US Salary Range: $64,000 - $85,000

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

The Commercial Programs Operations Specialist is a key member of the Commercial Programs Team, responsible for the day-to-day management and continuous optimization of Salesloft and the broader sales technology ecosystem. This role sits at the intersection of sales strategy and operational execution - ensuring that cadences are built and maintained to the highest standard, that integrations run reliably, and that program performance data drives actionable insight.

Reporting into the Commercial Strategy and Execution Director, you will partner closely with Sales, Marketing, and Revenue Operations stakeholders to translate commercial priorities into scalable, high-performing programs within our sales engagement platform.

Salesloft Platform Management

• Own the end-to-end administration of SalesLoft, including user provisioning, settings configuration, and platform governance.

• Upload, build, and maintain sales cadences in alignment with go-to-market priorities and Commercial Programs campaign calendars.

• Ensure cadence content is current, accurate, and consistently formatted across the team.

• Manage cadence libraries, templates, and tagging conventions to support clean organization and easy discoverability.

Cadence Performance & Reporting

• Monitor and analyze cadence performance metrics including open rates, reply rates, step completion rates, and conversion outcomes.

• Build and maintain dashboards and regular reporting cadences that surface actionable insights to Sales Ops and Commercial Programs leadership.

• Identify underperforming cadences and work with stakeholders to test, iterate, and optimize messaging and sequencing.

• Develop A/B testing frameworks to drive continuous improvement of cadence effectiveness.

Integrations & Automations

• Manage and maintain integrations between SalesLoft and adjacent sales systems (e.g., CRM, marketing automation, enrichment tools, and data platforms).

• Build, monitor, and troubleshoot automated workflows to ensure reliable data flow and process execution across the sales tech stack.

• Collaborate with Revenue Operations and IT to scope, implement, and QA integration enhancements.

• Document integration architecture and maintain a system-of-record for automation logic and dependencies.

Optimization & Process Improvement

• Proactively identify inefficiencies in current platform configurations and propose solutions to improve rep productivity and program outcomes.

• Stay current on SalesLoft product updates and evaluate new features for adoption potential.

• Partner with Sales and Commercial Programs teams to translate business requirements into platform-level solutions.

• Contribute to the development of standard operating procedures (SOPs) and training materials for SalesLoft users.

Qualifications

Required

• 2-4 years of experience in a Sales Operations, Revenue Operations, or sales technology administration role.

• Hands-on SalesLoft experience, including cadence management, reporting, and platform administration.

• Proven ability to manage integrations and automations between SaaS platforms (e.g., Salesforce, HubSpot, Outreach, or similar).

• Strong analytical skills with experience building reports and dashboards to communicate performance data.

• Detail-oriented with a high degree of accuracy in data management and platform configuration.

• Ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment.

• Strong written and verbal communication skills, with an ability to translate technical concepts for non-technical stakeholders.

Preferred

• Experience with CRM platforms, particularly Salesforce (Admin certification a plus).

• Familiarity with integration tools such as Zapier, Workato, or native API-based connectors.

• Exposure to sales engagement platforms beyond SalesLoft (e.g., Outreach, Apollo, Groove).

• Experience in a commercial programs, demand generation, or revenue marketing context.

• Working knowledge of data hygiene best practices and lead/contact management.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.