CTO Community Health Advocate

Job Summary:

MedStar Health is looking for a CTO Community Health Advocate to join our team! We are looking forsomeone with personal knowledge of the target population, as shown by residency in that neighborhood, cultural competency, and knowledge of local resources and system navigation.

The CTO Community Health Advocatewill serveas a member of the interdisciplinary care management team toprovideshort term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Works in both clinical and community-based settings, includingpatient'shomes. Serves as a liaison/link/intermediary between health/social services and the community tofacilitateaccess to services and improve the quality and cultural competence of service delivery. Builds individual and communitycapacityby increasing health knowledge andself-sufficiencythrough a range of activities such asoutreach, communityeducation, informal counseling, social support, navigationsupportand advocacy. Community outreach, such as homevisits, assessments, carecoordinationand health screeningsrequired.

Join one of the largest healthcare systems in the Baltimore-Washington metroregion,also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your nextgreat careermove!

Primary Duties:

• Advocates for individual and community health equity.Assistspatients in accessing health-related services, including obtaining a medical home,providinginstruction onappropriate use, overcoming barriers to obtaining needed medical care and/or social services.Assistspatients in their homes, community, or clinicsetting. Communicates topatientsthe purposes of the program and the impact it may have on their wellbeing. Helps patientsidentifysocio-economic issues that affect their overall health and develop health/social management plans and goals.

• Collects, tracks and reports information about the community and community benefits.Documents all patient encounters; completes andsubmitsmonthly reports;maintainscomprehensive electronic client files, which include client notes, release of information, assessments and other medical documentsacquiredon behalf of the patient. Documents activities, service plans, and outcomes achieved bypatientin an effective manner.

• Educatesclienton the proper use of the Emergency Room/Health systemservices andprovidesinformation for alternatives.Coachespatients in effective management of their chronic health conditions and self-care.Assistspatientsin understanding care plans and instructions. Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.

• Enhancescommunity residents' ability to effectively communicate with health care providers.Identifiesand addresses issues that create barriers to care for specific individuals.Integrates withpatientcare team to support progress in careplanand overall patient wellness.Proactivelyidentifiesand refers individuals to federal, state, private or nonprofit health and human services programs.Providescare, support, follow up, and education in community settings.

• Providesculturally and linguisticallyappropriate healtheducation.Providesevidence-based health guidance and socialassistanceto community residents.Providesreferral and follow-up services or otherwise coordinates human services options.Serves as a liaison between communities,individualsand coordinated health care organizations.Staff'scommunity events and activities as needed.

Qualifications:

• High School Diploma or GED.

• Residency within the target populationpreferred.

• Participation with a community organization, verified by personal or professional reference with personal knowledge of this factpreferred.