Clinical Program Manager, Integrated Care - FT - Days - Integrated Care @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

Scheduled Bi-Weekly Hours

Work Shift

Job Description

Form, lead, and facilitate cross functional teams in the planning, developing, coordinating and implementing of complex, enterprise-wide, inpatient and outpatient, ortho/spine performance improvement and/or patient experience initiatives. Coach and advise on efforts that will serve to improve efficiency, quality, and the patient experience. Facilitates patient experience or performance improvement teams in collaboration with clinical and non-clinical team leaders and senior leaders.

The program manager of the Orthopedic & Spine program serves as the clinical leader for advancing the care of the specific program patients throughout the organization. The role leads performance improvement initiatives through application of clinical expertise, knowledge of both clinical and administrative settings and frequent interactions with a variety of clinical and non-clinical roles. The program manager will utilize his/her expertise in enhancing the program, develop evidenced-based practice, education and collaboration, mentoring, and demonstrate change leadership. The program manager coordinates the team's efforts to design, implement, measure, and report-on safe, cost-effective evidence-based care strategies for the Orthopedic and Spine population across the continuum of care. The program manager conducts comprehensive patient studies to evaluate activities and outcomes, manages policies and protocols, and reviews current best practice through networking and ongoing education.

Key Responsibilities

• Collaborates with the Orthopedic & Spine Executive and Clinical Management team to improve the use of evidence-based practice for the Orthopedic & Spine programs and improve clinical outcomes by leading PI projects, developing education modules, and gap analysis. (Examples: identifies barriers to be addressed, suggests creative actions and education plans, and maintains senior leader support.)

• Leads, facilitates and collaborates with the multi-disciplinary team across the enterprise to integrate evidence-based practice recommendations into clinical practice and organizational processes. Works directly with service line leaders, medical staff (e.g. Co-Management), nursing and community providers to improve care for the Orthopedic & Spine patients. (Examples: develops new processes, forms, clinical tools to advance care.)

• Maintains current knowledge of management of the Ortho & Spine programs, both inpatient and outpatient, and of current clinical practice /other guidelines and regulatory specifications to include Joint Commission as well as health plan specialty certifications. (Examples: reads and accesses resources, shares new developments, attends workshops and conferences.)

• Supervises and controls all program-specific data generation for ortho/spine programs including IT/iCare reporting, vendors, patient-reported outcomes, and data registries. Partners with clinical data analysts/staff. Reviews and analyzes data regarding clinical outcomes and regulatory compliance. Provides data and reports to executive and physician leadership, and department directors. Works closely with clinical analysts and IT/iCare staff to develop reports and improve data collection. (Examples: reports to Ortho Co-Mgmt team, CMS/TJC required measures, Hospital-Acquired SSIs, length of stay and other pertinent data.)

• Concurrently monitors the program's performance of care on inpatient and outpatient patient care units across the enterprise providing education and intervention with clinical staff and providers as necessary to improve delivery of care.

• Provides feedback to the team and develops strategies to overcome organizational barriers regarding knowledge, process and interdepartmental collaboration. Additionally, brings frontline staff feedback to the multidisciplinary team.

• Demonstrates teamwork and utilizes communication/ influencing expertise to foster collaboration among clinicians and providers and in the adoption of best practices. (i.e., supports organizational objectives regardless of personal feelings, contributes to the greater good of the organization.).

• Complies with regulatory standards and laws and strives to continue to advance the program. (i.e., maintains knowledge of current, changing and proposed standards and implements them in department, reviews policies and procedures periodically and revises if necessary, holds staff accountable for meeting standards with regard to safety, licensure, required health screenings and mandatory education, defines Corporate Compliance Plan verbally and in writing as it applies to department.).

• Demonstrates complex/high-level communication skills. Presents to Executive Leadership. (i.e., interprets "Big Picture" for department and communicates it to staff and other departments, positively influences "group think", holds effective meetings, holds monthly staff meetings, gives clear presentations, excels at both verbal and written communication.)

• Plan and directs services to improve clinical outcomes. (i.e., plans and manages workflow to meet customer needs, develops operational plans, develops policies and procedures, determines proper resource allocation and organizational structure, coordinates activities with others and communicates plans, trains staff, takes disciplinary action.)

Qualifications

Bachelor's degree in a work-related field from an accredited college or university or related field; Master's preferred.

Three (3) years' experience leading teams in the specialty, preferably in a clinical setting.

Knowledge of inpatient and clinic operations within the specialty.

Excellent communication skills, both oral and written, interpersonal, and facilitation skills.

Computer proficiency including Microsoft office suite programs.

Demonstrated ability to produce results and coordinate projects.

Proven critical thinking and problem-solving skills with the ability to organize, analyze and present data.

License/Certification/Registration Requirements

Valid RN license or PT/OT License

Basic Lifesaving Certification - American Heart Association

Certified Orthopedic nurse, preferred.

Certified Clinical Nurse Leader, preferred.

Salary Range:

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.