Customer Service Representative - Oncology Physicians - The Sanctuary - Regional Cancer Center

Location:The Sanctuary - Regional Cancer Center -8931 Colonial Center Drive Fort Myers FL 33905

Department: HOD HB Oncology Physicians

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:45:00 PM / 5, 8 hour shifts variable in this time frame / Monday to Friday

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Heres a polished, visually engaging posting tailored to clerical/administrative professionals with a passion for oncology care:

Location: The Sanctuary Regional Cancer Center
8931 Colonial Center Drive, Fort Myers, FL 33905

Department: HOD HB Oncology Physicians
Schedule: Full Time | Monday Friday | 8:00 AM 5:45 PM

Hourly Pay Range: $20.00 $23.50

Important: All external candidates will start at $20.00/hour.
Lee Health intentionally offers above-market entry-level pay to attract compassionate, high-quality talent. This role is classified as an entry-level opportunity with strong growth potential.

This is more than a customer service job its an opportunity to support patients navigating one of the most critical journeys of their lives. As part of an Oncology team, you will be a trusted first point of contact, helping create a supportive, organized, and compassionate experience for patients and their families.

• Serve as the front-line support for patients in an oncology setting

• Schedule appointments and coordinate patient visits

• Manage incoming calls with empathy, professionalism, and efficiency

• Verify insurance and update patient records

• Support providers and clinical staff with administrative needs

• Ensure a seamless, compassionate patient experience from start to finish

• High School Diploma or equivalent

• Strong clerical and administrative skills

• Customer service experience

• Experience in a medical office or healthcare setting

• Familiarity with scheduling, insurance verification, or EMR systems

• Passion for working with oncology patients and their families

• Ability to balance compassion with efficiency in a fast-paced environment

• Individuals who are detail-oriented and organized

• Professionals who lead with empathy and patience

• Those who find purpose in supporting patients through complex care journeys

• Team players who value collaboration in a clinical setting

• Competitive pay with structured growth opportunities

• Comprehensive health, dental, and vision insurance

• Generous PTO and paid holidays

• Retirement plans with employer contributions

• Career advancement and internal mobility opportunities

• A mission-driven culture focused on exceptional patient care

If youre a clerical or administrative professional looking to transition into healthcareor grow within itthis is your opportunity to make a meaningful impact in oncology care while building a long-term career.

Let me know if you want a version formatted for social media, internal postings, or with branding elements like icons/logos!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers