Knapp Rehab Admission Liaison

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Knapp Rehab Administration
FTE: 1.0
Workdays: Monday - Friday
Shift(s): Day
Shift Length: 8 hours
Location: In-Person

Purpose of the position: The Knapp Rehabilitation Center Admission Liaison exists to grow and facilitate the admissions of individuals to the Knapp Rehab Center both within Hennepin Healthcare and with our external partners. This position is the "face" of Knapp Rehab for internal and external referring organizations, predominantly, acute care hospitals throughout the Twin Cities area. The Liaison must build productive professional relationships and is often the first impression patients, families and referral sources experience with Knapp Rehab. This position serves as a link between referral sources (both internal and external) with the goal of efficiently and effectively transitioning individuals into their inpatient rehabilitation episode of care.

RESPONSIBILITIES

• Build productive professional relationships, representing and selling Knapp Rehab services to various audiences within the referral sources, primarily physicians, hospital discharge planners/case managers, patients and families
• Support the admission process, facilitating a smooth conversion from referral to admission by assessing the admission appropriateness and providing clinical information to Knapp Rehab while communicating effectively with all parties
• Execute market development tactics to identify and grow new business opportunities and volume
• Demonstrate deep knowledge of market dynamics as it pertains to rehabilitation services and post-acute providers in the Minneapolis Market
• Meet or exceed the assigned admission goals - annual, quarterly and monthly - for rehabilitationv services by establishing and maintaining productive referral relationships with key referrers and clinical decision makers
• Serve as the primary contact regarding services at Knapp Rehab Center to the targeted referral sources - for all the various customer audiences including, but not limited to physicians, case managers, discharge planners, social workers, therapists, and key nursing roles
• Create and maintain Knapp Rehab presence for all targeted referral sources according to the annual plan which may include certain planned communication and public relations-related activities to specific audiences and accredited educational programs to various audiences
• Schedule ongoing in-services and professional presentations for referral sources, community groups and other organizations regarding Knapp Rehab services programs and patient outcomes as needed
• Maintain an up-to-date comprehensive understanding of the acute care and rehabilitation market in the assigned region including a detailed understanding of the rehabilitation market competitors
• Determine medical appropriateness of patients and support the admission process by gathering and transferring medical information to the inpatient rehabilitation admitting team
• Meet with families/patients at the referral source to educate them on the benefits of coming to the Knapp Rehab Center and to ensure the referral becomes an admission
• Recognize barriers to admission, document these barriers, respond appropriately and work with the Knapp Rehab leadership to follow up on barriers to access
• Prepare regularly scheduled or special reports; collect and analyze data that is the basis for assigned reports
• Support and participate in exhibits at scheduled clinical conferences
• Manage the administrative aspects of referral sources by ensuring the databases accurately reflect the referral/admission activities and maintain a current listing of all referral relations activities in the assigned contact management system
• Perform all other duties that may be assigned in the best interest of the Knapp Rehab Center

QUALIFICATIONS

Minimum Qualifications:

• Associate's degree in health-related field
• Experience as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist with current license in
  Minnesota
• Minimum 3-5 years of applicable clinical experience with strong clinical assessment skills
• Current Minnesota licensure: Registered Nurse, Occupational Therapist, Physical Therapist, or Speech Language Pathologist
• Valid driver's license, own vehicle, and safe driving record

-OR-

• An approved equivalent combination of education and experience
• Current Minnesota licensure: Registered Nurse, Occupational Therapist, Physical Therapist, or Speech Language Pathologist
• Valid driver's license, own vehicle, and safe driving record

Preferred Qualifications:

• BSN and rehabilitation experience or CRRN for Registered Nurses
• Proven sales experience with a history of exceeding sales expectations is strongly preferred

Knowledge/ Skills/ Abilities:

• Demonstrated sales aptitude and skills required
• Demonstrated thorough understanding of the Knapp Rehabilitation Center/Inpatient Rehabilitation offering
• Ability to communicate a compelling description of these services and how these programs will best meet the patient's needs
• Demonstrated ability to communicate clearly and knowledgeably with patients, families, and clinicians to discuss rehabilitation options
• Exceptional communication skills, both verbal and written, and polished presentation skills
• Understanding of excellent customer service and successful proven experience in applying customer service skills
• Technically competent in using all electronic communications including electronic medical records, laptop computer, iPad, pagers and cell phones
• Self-directed with ability to successfully and productively work in multiple environments
• Highly organized, detail oriented, while understanding the 'big picture' with ability to take ownership to successfully meet strict deadlines

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.