Service Coordinator

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking aService Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Columbus, GA - In-Office

Your Responsibilities:

• Work with Operations Supervisor, Service Center Manager, or District Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Enter all information and maintain information into Enterprise Resource System including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork is received and filed with the proper job
• Provide initial notification of Workers Compensation claims to insurance carrier
• Assist with data entry and maintaining the integrity of the local office database including forecast reports, opportunity reports, opportunity reassignments, maintenance, etc.
• Assist with the securing, booking, and release for fabrication process
• Assist in completing change order proposals and booking the related change orders within the order management system, including updating office file as required
• Assist in the preparation of customer proposals, PowerPoint presentations, letters, spreadsheets, issuance of bid bonds, certificates of Insurance, payment/performance bonds, pre-qualification questionnaires and order legal paperwork and forms to aid in finalization of contract award
• Assist in updating and scheduling service labor, material, and subcontract labor for the purpose of projecting planned project costs
• Assist in managing the contract closeout process to ensure the timely closure of projects
• Coordinate the installation transfer, warranty letter, and customer contact/survey process as required
• Process subcontracts and subcontractor invoices including subcontractor documentation
• Coordinate Daikin Applied invoice processes, subcontractor requirements (such as: certificates of insurance, bonding, lien waivers, etc.) and materials to meet revenue plan
• Generate subcontracts, safety documents, and may release payments to subcontractors or associated invoices with A/R invoices under guidance from the sales leadership team
• Identify and set up procurement agreements for subcontractors or approved vendors and assist in completing simple project billing schedules in the appropriate format within specified timeframes
• Complete requests for information, transmittal letters, customer warm-up letters, project organizational charts, certified payroll, owner directed insurance, etc.

Your Qualifications:

• High School Diploma or GED
• 2-4+years of related experience in amechanical, electrical, or plumbing service field
• Bachelor's degree may be considered in lieu of work experience
• Experience in dispatching technicians (Preferred)
• Experience with Astea and/or any other service tracking software (Preferred)
• Proficient knowledge of Microsoft Office Suite

Your Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position.

The typical hourly pay rate for this position ranges from $23.65 - $37.69 in Georgia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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