Customer Service Representative

Customer Service Representative
Milpitas, CA
Pay: $30.00 per hour
26-04397
Job Summary
The Customer Service Representative I is responsible for managing customer interactions, processing orders, and supporting sales operations within an industrial environment. This role requires experience in distribution or manufacturing with tangible goods and focuses on delivering accurate, timely, and professional service. The position works closely with internal teams and external vendors to ensure order fulfillment, customer satisfaction, and operational efficiency.

Job Responsibilities

• Manage a high volume of customer inquiries via email and phone, ensuring prompt and professional responses.
• Provide product information, generate quotes, and process customer orders accurately.
• Enter and manage orders, including order acknowledgements and status updates.
• Coordinate with third-party vendors to ensure timely and accurate order fulfillment.
• Initiate and manage return and exchange processes in alignment with company standards.
• Build and maintain strong customer relationships to support retention and repeat business.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Maintain accurate records of customer interactions and transactions.
• Meet departmental performance metrics and service level expectations.

Job Requirements

• High school diploma or equivalent required.
• Experience in distribution or manufacturing environments with tangible goods required.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to navigate multiple systems within a Windows environment.
• Strong attention to detail and problem-solving skills.
• Ability to work collaboratively across teams and with external partners.

Education

• High school diploma or equivalent required.

Work Experience

• Prior experience in customer service within distribution or manufacturing required.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.