New

Customer Service Clerk

Equiliem
medical insurance, dental insurance, life insurance, 401(k)
United States, New York, Bay Shore
May 28, 2026
Customer Service Clerk Bay Shore, NY Pay: $25.00 per hour Job Summary The Customer Service Clerk serves as a primary point of contact for customers, delivering accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily operations by handling customer requests, processing transactions, maintaining records, and coordinating with internal teams to meet customer needs efficiently and professionally. Job Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Provide accurate information regarding products, services, policies, and procedures Resolve customer concerns and complaints, escalating complex issues when necessary Process customer orders, returns, refunds, exchanges, and service requests accurately Enter, update, and maintain customer information in internal systems Verify pricing, product availability, and order status Perform EDI order entry and related tasks Maintain detailed records of customer interactions, issues, and resolutions Generate basic reports related to customer activity as needed Coordinate with internal departments such as billing, sales, shipping, and technical support Identify trends or recurring issues and provide feedback for service improvements Support additional clerical and administrative tasks as assigned Job Requirements High school diploma or equivalent Strong verbal and written communication skills Basic computer proficiency, including email and office software Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and organizational skills Customer-focused mindset with strong problem-solving abilities Education High school diploma or equivalent required Work Experience Previous customer service or clerical experience preferred Experience in call center, retail, or service-based environments is a plus Preferred Qualifications Experience working within ERP systems such as SAP, NetSuite, or similar platforms Familiarity with EDI processes and order entry Skills & Competencies Strong interpersonal and active listening skills Conflict resolution and problem-solving abilities Dependable, patient, and professional demeanor Ability to work independently and as part of a team Additional Job Details Work environment: 100% onsite Potential for conversion to full-time employment Ability to sit, stand, and work at a computer for extended periods May require handling high volumes of customer interactions About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. Benefits We offer a comprehensive benefits package to our employees, which includes: Medical Insurance Vision & Dental Insurance Life Insurance Matching 401(k) Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.