Conversational Designer

Aquent is seeking a Senior Conversational AI Designer to create intuitive, user-centered conversational experiences (voice and text-based virtual assistants) for retail health customers, patients, and prescribers.

Working on high-profile digital products, you will partner directly with product teams, developers, and cross-functional stakeholders to craft innovative automated workflows across multiple channels. Using journey maps, flow diagrams, sample dialogues, and prototypes, you will design Conversational AI experiences that blend user needs with enterprise business objectives. This role also includes mentoring junior design team members and evangelizing human-centered design principles.

• Conversational Flow Design: Build creative, thoughtful, and user-centric conversational flows, user journeys, wireframes, and prototypes for voice and chat applications.
• Technical Specifications: Produce rigorous user interface specifications, create recording scripts, and maintain a comprehensive prompt catalogue.
• Cross-Functional Collaboration: Collaborate with product teams, engineers, and clinical stakeholders to align design solutions with technical limitations and system requirements.
• Persona & Branding Adherence: Create and maintain voice personas built on contextual research, demographics, and brand initiatives, ensuring strict adherence across all platforms.
• Data-Driven Tuning & QA: Evaluate conversational usability and flow consistency through regular tuning. Measure design success using qualitative and quantitative data, and participate in testing to ensure final application functionality matches the initial design.
• Design Workshop Facilitation: Lead design workshops and model human-centered design approaches to frame problems, uncover data patterns, and visualize automated possibilities.
• Leadership & Mentorship: Mentor less experienced designers and continuously monitor industry trends to speak authoritatively on the concepts of spoken interaction design.

• Education & Experience: * Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, Computer Science, Cognitive Science, Digital Design, or a related field AND at least 1+ years of dedicated Conversational Design (Voice/Chat) experience.
  
  
  
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    OR a High School Diploma/GED AND at least 4+ years of dedicated Conversational Design experience.

  
  
  
  
• IVR & UX Design Background: Proven experience as a User Experience Designer, Interaction Designer, or Hybrid Designer specializing in Interactive Voice Response (IVR) application design.
• Speech & Language Tech Literacy: Deep working knowledge of speech and language technologies, including Automated Speech Recognition (ASR), Natural Language Understanding (NLU), and Voice User Interfaces (VUI).
• Enterprise VUI Architecture: Deep understanding of enterprise-level VUI design patterns and principles used to build large-scale conversational voice experiences.
• Voice Persona Development: Hands-on experience developing voice personas rooted in demographics, contextual user research, and established enterprise branding guidelines.

The target hiring compensation range for this role is $70 to $78 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Skill:

Skill connects the best professional and administrative talent with the world's biggest brands.

Our eligible talent get access to benefits such as stipends for health premiums, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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