Service Coordinator

Bartingale Mechanical is one of Wisconsin's premier providers of commercial plumbing, HVAC, and temperature control services. Headquartered in Eau Claire, we proudly serve businesses across Western Wisconsin with top-tier air conditioning, heating, refrigeration, and building automation solutions. We're known for our advanced tools, expert technicians, and a commitment to exceptional customer service. Whether it's a heatwave or a deep freeze, Bartingale delivers reliable comfort while helping clients reduce energy costs.

Every service call starts as a puzzle: a customer need, a technician's schedule, a missing part, a billing detail, a moving timeline. As a Service Coordinator with Bartingale Mechanical, you'll be the one who brings the pieces together, keeping the day moving, the team supported, and customers confident that help is on the way. If you thrive in organized chaos and like being the behind-the-scenes force that makes great service happen, this role puts you right at the center of it all.

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Answer service phone calls and follow up on all customer inquiries in a timely and professional manner.
  
• Accurately document and assign work requests received by phone, verbally, or via email.
  
• Confirm and include all required billing information, such as "bill to" details, purchase order numbers, not-to-exceed amounts, potential warranty considerations, billable work confirmation, and any related work details.
  
• Enter service requests into the dispatch software program and manage the process from initial assignment through final completion.
  
• Actively manage the dispatch console, including rescheduling technicians as needed and coordinating on-call services for after-hours and weekend service requests.
  
• Assist service technicians with parts procurement as needed.
  
• Work with Project Managers to schedule technicians for small service projects.
  
• Monitor and manage the manpower spreadsheet and open work order spreadsheet, and schedule technicians as soon as possible.
  
• Responsible for timesheets and tracking employee time.
  
• Gather service work requirements, as requested, to help ensure an accurate scope for quoting.
  
• Prepare quotes that include labor, materials, and equipment needs.
  
• Document information within the file structure, track updates within the spreadsheet, and ensure approval is received before finalizing.
  
• Manage customer complaints and escalate to management as needed.
  
• Provide training and support to technicians and the service team as necessary to promote smooth workflow and customer satisfaction.
  
• Assist with customer surveys as requested.
  
• May serve as a backup for preventive maintenance (PM) contract renewals and help keep PM contracts current, including installed items, materials, and scheduling notes.
  
• May serve as a backup for scheduling all PM work on a monthly basis and updating schedules as applicable.
  
• May assist with accounts receivable collections and billing support.
  
• Perform other duties as assigned.

Required Education & Experience:

• One year or more of experience in a complex business office with the ability to work in a fast-paced environment.
  
• Professional experience in a customer service or customer support role.
  
• Effective communication skills, including verbal, written, and presentation skills.
  
• Strong attention to detail with the ability to track information and follow through on tasks.
  
• Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.
  
• Ability to learn and navigate department- and company-specific systems, including Astea, WebApps, Samsara, and SharePoint.
  
• Working knowledge of iPhone and iPad functions and capabilities.
  
• Previous experience in maintenance, service, or construction is preferred.
  
• Mechanical aptitude and knowledge of HVAC, plumbing, or related areas is a plus.

Other Details:

• This position will report in person to Eau Claire, WI.
  
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.

Benefits:

• This position is eligible for discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
    
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
    
  • 401K with Employer Match
    
  • Discounted Company Stock (Employee Stock Purchase Plan)
    
  • Profit Sharing
    
  • Generous Paid Time Off & Paid Holidays
    
  • Employee Referral Bonus Program
    
  • Robust Training/Development & Professional Growth Opportunities
    
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
    
  • Company Engagement, and More
    

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.

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