Billing Specialist $19.94+ DOE

Since 1896, Volunteers of America Oregon has been dedicated to meeting the needs of our community. Through our innovative programs in behavioral health, addiction treatment, reentry services, and support for children and families, we deliver life-changing services that promote safety, healing, and empowerment.

At VOA Oregon, each staff member is part of a compassionate, mission-driven team working collaboratively to create lasting, meaningful, positive change. Every role contributes to the clients we serve and the mission we advance together. This work matters.

Are you ready to join an organization committed to service, inclusion, and employee support?

Read on to learn more and apply today!

Benefits of Joining VOA Oregon

Benefits vary based on employment classification. Employees hired into a full-time position are eligible for the benefits outlined below, subject to plan terms and eligibility requirements.

Health & Insurance Coverage: Medical insurance options with employer-paid premiums covering 71%-89% of employee-only coverage, with employee costs starting at $66.23 per paycheck; Optional dental and vision coverage at employee cost.

Life & Disability Protection: Employer-provided life insurance, along with short- and long-term disability coverage.

Retirement & Financial Security: 403(b) retirement plan with an automatic 5.5% employer contribution after 18 months of employment, regardless of employee contribution.[LC2.1]

Paid Time Off & Work-Life Balance: A generous paid time off (PTO) plan, with accruals of 15 days in the first year, 23 days in the second year, and 26 days in the third year.

Sick Leave: 80 hours of frontloaded sick time (prorated in the first year), resetting annually on January 1.

Holidays and Personal Days: 10 paid holidays each year, plus 3 personal holidays (prorated in the first year) to allow employees time off for important holidays, events, or milestones.

Student Loan Forgiveness: As a 501(c)(3) nonprofit, VOA Oregon is a qualified employer for the Public Service Loan Forgiveness (PSLF) program, which may help reduce or eliminate federal student loan debt for employees who meet eligibility requirements.

Additional Employee Benefits: Flexible spending accounts, employee assistance program (EAP), and access to other voluntary benefits and employee discounts.

Posting Close Date: 07/30/2026

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Volunteers of America Oregon is seeking a Billing Specialist. Volunteers of America Oregon is a nonprofit providing a range of therapeutic, trauma-informed, and supportive services to empower populations to implement changes and thrive.

The Billing Specialist provides provides billing of all health insurance and other assigned billing and oversees accounts receivable for such billings. Must be a team player and results-oriented.

The billing is responsible for processing and coordinating billing activities for behavioral health and other assigned services, including claim submission, payment posting, accounts receivable follow-up, and resolution of billing issues. The role works collaboratively with program staff, funders, insurance providers, and internal departments to ensure accurate, timely, and compliant billing practices while supporting agency revenue cycle operations and maintaining the integrity of financial and client records.

Education & Experience

A high school diploma or GED is required for this role. Knowledge of insurance billing practices is required. Experience in a medical, behavioral health, billing, or related office setting is preferred. Experience with payment posting, claims management, accounts receivable processes, and electronic health record systems is preferred. Knowledge of medical billing terminology, including ICD-10, CPT, and HCPCS coding, is preferred. Basic knowledge of accounts receivable and accounting principles is preferred. Experience working with behavioral health billing and payer requirements is strongly preferred. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

Certificates, Licenses, and/or Registrations

No additional certifications, licenses, or registrations are required.

Essential Job Duties

• Provides Reviews, gathers, and organizes billing information from program staff, electronic health records, and other sources to ensure accurate and complete claim submission.
• Prepares, reviews, and submits billing claims, invoices, and related documentation to insurance carriers, government payers, funders, and other responsible parties in accordance with established requirements and timelines.
• Maintains accurate billing records and supporting documentation to ensure compliance with agency policies, payer requirements, and applicable regulations.
• Reviews claims for accuracy and completeness prior to submission and resolves identified discrepancies, omissions, or errors.
• Submits claims through clearinghouses and other billing platforms and monitors claim status to support timely reimbursement.
• Reviews, researches, and resolves denied, delayed, rejected, or unpaid claims through corrective action, resubmission, and communication with payers as appropriate.
• Posts payments, adjustments, and other financial transactions accurately and timely within applicable systems.
• Monitors assigned accounts receivable balances and performs follow-up activities to support timely collection and resolution of outstanding claims.
• Updates billing systems, databases, and invoices with service and attendance information provided by program staff and other authorized sources.
• Collaborates with program staff, supervisors, finance personnel, and external payer representatives to obtain information needed to support accurate billing and claim resolution.
• Maintains working knowledge of applicable payer requirements, billing procedures, agency policies, and regulatory standards affecting billing activities.
• Protects the confidentiality and security of client, financial, and organizational information in accordance with HIPAA, 42 CFR Part 2, agency policy, and other applicable requirements.
• Assists with billing audits, reporting activities, reconciliation efforts, and revenue cycle improvement initiatives as assigned.
• Manages administrative responsibilities such as checking email, responding to phone calls, maintaining records, and completing assigned documentation in a timely manner.
• Participates in ongoing training and professional development activities to maintain and improve job knowledge and performance.
• Performs other duties as assigned.
• Accurately maintains authorizations.
• Prepares and submits requests for authorizations.

Knowledge, Skills, & Abilities

• Knowledge of medical, behavioral health, and insurance billing practices, processes, and terminology.
• Knowledge of claim submission requirements, payment posting procedures, accounts receivable practices, and revenue cycle processes.
• Knowledge of ICD-10, CPT, and HCPCS coding systems and their application to billing activities.
• Knowledge of confidentiality requirements, including HIPAA, 42 CFR Part 2, and other applicable regulations governing the handling of client information.
• Knowledge of electronic health record systems, billing platforms, clearinghouses, and other systems used to support billing and reimbursement functions.
• Knowledge of basic accounting principles and accounts receivable processes.
• Skilled in reviewing, analyzing, and processing billing information with a high degree of accuracy and attention to detail.
• Skilled in researching and resolving billing discrepancies, denied claims, and reimbursement issues.
• Skilled in maintaining accurate records and documentation in electronic systems.
• Skilled in using Microsoft Office applications, including Word, Outlook, and Excel, to organize information, maintain records, and prepare reports.
• Skilled in organizing, prioritizing, and completing multiple tasks while meeting deadlines in a fast-paced environment.
• Skilled in communicating effectively with coworkers, program staff, insurance representatives, funders, and other stakeholders.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive client and financial information.
• Ability to interpret and apply billing requirements, agency policies, and payer guidelines.
• Ability to analyze information, identify errors or inconsistencies, and take appropriate corrective action.
• Ability to work independently while also collaborating effectively with team members and other departments.
• Ability to adapt to changing priorities, procedures, and regulatory requirements.
• Ability to maintain professionalism and provide responsive customer service when interacting with internal and external stakeholders.

Other Eligibility Requirements

• Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit.
• Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
• Must be legally authorized to work in the United States without sponsorship.

Travel Requirement

This position does not require regular business travel. Occasional overnight travel may be necessary for training, meetings, or other business needs.

Supervisory Responsibilities

This position has no supervisory responsibilities but may provide guidance to interns.

Physical Demands & Work Environment

The physical demands described here must be met by an employee while performing the essential duties of this job. The employee is regularly required to sit for extended periods, use hands and fingers to operate a computer and other office equipment, and communicate effectively in person and by phone. The employee may occasionally be required to stand, walk, bend, and lift up to 50 pounds. The position involves frequent movement throughout a residential treatment environment and interaction with clients, staff, and visitors.

Work is primarily performed in a residential treatment and office setting with frequent use of standard office equipment such as computers, phones, and printers. The noise level is generally moderate. Employees in this position may occasionally be exposed to crisis or emergency situations and are expected to maintain safety and professionalism in environments where clients may present with unpredictable or escalated behavior. Occasional travel between program sites and to community locations may be required.

Individuals in this role must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for this position.

Education, Training and Experience:

• High school diploma or GED required.
• Knowledge of insurance billing required.
• 2 years' experience in a billing or medical office setting preferred.
• Payment posting preferred.
• Knowledge of ICD-9, ICD-10, CPT and HCPCS coding preferred.
• Basic knowledge of accounts receivable and accrual accounting preferred.
• Preference given for experience with behavioral health-related billing.
• Experience with Electronic Health Records (EHR) preferred.

Competencies:

• Proficient in Microsoft Office Suite - Access, Excel, Word and Outlook. Requires intermediate Excel spreadsheet skills.
• Attention to detail is required.
• Ability to plan, prioritize and follow through on assigned tasks with tight deadlines.
• Ability to edit, proofread, and review documents for accuracy, clarity and grammatical use.
• Able to organize, analyze and present large volume of data as useful information.
• Ability to maintain client confidentiality in a manner consistent with HIPAA, 42 CFR and other legal standards.

Other Eligibility:

• Ability to pass a criminal background check.
• Reliable form of transportation.

Primary Duties and Responsibilities:

• Gather, organize, and screen billing information from program sources.
• Maintain accurate billings and records.
• Prepare and submit monthly billings to various agencies/clients.
• Accurately update database and invoice with monthly attendance data provided by program staff.
• Maintain timely invoicing to applicable agencies.
• Review and approve claims, submit claims to clearing hours, and post payments weekly.
• Review and correct failed claims weekly.
• Review and rebill denied or delayed claims.
• Maintain ongoing knowledge of agency policy and procedures.
• Maintain a positive and helpful demeanor when interacting with employees, volunteers, and people outside the agency.

Other Duties:

• Other duties as assigned by supervisor.

Schedule: This is a full-time position, Monday - Friday, 40 hours/week. Additional hours may be required as needed.