New

Service Engineer (Part-time remote)

Aleron
United States, Delaware, Newark
May 26, 2026
Description Job Title: Service Engineer Location: Newark, DE Employment Type: Contract (7 months with possible extension) Industry: Manufacturing industry. Compensation: $ 31.58/hour Schedule: 40.00 hrs/Week Monday through Friday, 9 am to 5:30 Candidate must be local to Glaskow (Newark, DE) site for training. Training is for approximately 3 weeks onsite and is full-time Monday through Friday business hours. After training, position is 100% remote with part-time hours. Willing to travel up to 20% About the Opportunity: Provide remote technical support through phone and email for customers and internal teams Troubleshoot and resolve issues related to clinical laboratory diagnostic instruments Support Dimension Systems with advanced technical problem-solving Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability Opportunity to grow your career with a global workforce solutions leader serving multiple industries People-first environment that encourages employees to bring their authentic selves to work Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY - Resume to: kruzickia@acarasolutions.com What You'll Do: Monitor customer cases and maintain accurate documentation in support tools/software Take ownership of customer tickets and ensure timely issue resolution Escalate complex technical issues to higher-level support when necessary Deliver excellent customer service and maintain high customer satisfaction Collaborate with cross-functional teams to develop solutions and action plans Meet service-level agreements (SLAs) and performance targets Maintain compliance with company procedures, policies, and reporting standards Assist customers with operational and technical guidance remotely Continuously learn new technologies, products, and troubleshooting methods Support a positive team environment and adapt to process improvements and changes Job Requirements What You'll Bring: Associates Degree 3+ years of experience in troubleshooting medical or laboratory equipment What Sets You Apart: Bachelors Degree in Biomedical or Engineering. You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications. You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team. Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues. You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply