New

Patient Accounts Supervisor

Mass General Brigham (Enterprise Services)
$79,560.00 - $115,720.80
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
May 22, 2026
The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. Essential Functions -Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention. -Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations. -Completes evaluations timely and coordinates team member coaching and training. -Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission. -Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results. -Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals. -Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches. -Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up. High School Diploma or Equivalent required and Associate's Degree Finance preferred or Associate's Degree Accounting preferred or Associate's Degree Related Field of Study preferred Experience Leading others 0-1 year required and Relevant finance, accounting, denials, patient financial services 2-3 years required Knowledge, Skills and Abilities - Strong accounting knowledge and understanding theory. - Knowledge of generally accepted accounting procedures and principles supervising. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Excellent problem-solving and decision-making skills. - Strong written and oral communication skills. - Strong attention to detail and organization. * M-F Eastern Business hours required for remote role *A quiet, secure, stable, HIPPA-compliant workstation is required. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.