Business Services Specialist

We are seeking a detail-oriented and customer-focused Business Services Specialist to perform operational and customer support duties for Cash Management customers. This person will provide a full range of professional, technical and general support to customers and bank personnel. In this role, you'll play a critical part in delivering exceptional service by managing customer setups, supporting digital banking products, and ensuring compliance with banking and regulatory requirements.

What You'll Do

• Prepare new customer contracts and revisions to existing contracts.
• Provide customer support to cash management administrator and users for any questions.
• Coordinate with team members on all new account setups. Work with vendors to order the hardware and ensure timely installations. Provides ACH rules to new customers.
• Conducts customer training at the time of product installation and upon request or necessity provides onsite guidance.
• Gathers data for Cash Management Risk Assessments. Research and provide data for audits, and perform the audits onsite when necessary.
• Update product manuals for Cash Management customers and department by working with other team members. Assist in developing procedures for new products.
• Monitors customer's compliance of all Cash Management products through training, research, and attending meetings, seminars etc.
• Knowledgeable of Third Party Senders and assist in the monitoring of these customers.
• Create quarterly newsletter with enhancements to products, holiday reminders, and important compliance information.
• Monitor the Cash Management email box and acts upon correspondence from customers and vendors.
• Coordinates system updates and application releases for Remote Deposit Capture and Cash Management products.
• Understand the Cash Management suite of products to assist the frontline in providing exceptional customer service by sharing knowledge, how the services can work together and how the different mixes of the services best suit the customer's goals.

Location: This position is based out of our Operations Center in White River Jct., VT.

What You'll Need

• 2-5 years banking or customer service experience
• Must have a sense of urgency while still being able to effectively prioritize tasks and maintain strong attention to detail
• Good interpersonal communication
• Must be able to travel to customer sites
• Strong technical acumen and ability to learn new systems quickly
• Good interpersonal communication
• Must maintain confidentiality and privacy
• Professional appearance; grooming and dress consistent with MB appearance policy

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

Our Commitment to Belonging! The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.