Sales Account Manager I

4 weeks of Training

The Mid-Market Renewal Consultant is a customer-facing role focused on protecting and growing our existing Enterprise Suite mid-market customer base. This position is central to our customer retention strategy, proactively engaging customers throughout their renewal lifecycle. Beyond simply processing transactions, you will serve as a primary point of contact, ensuring our customers not only continue to find value in our products but also discover new opportunities to grow with us.

Your primary responsibilities will be to secure renewals and identify and act on opportunities to upsell and cross-sell. This requires a deep understanding of customer objectives, the ability to articulate our value proposition effectively, and a commitment to finding solutions that meet their evolving needs. The ideal candidate will be adept at navigating sales conversations and independently driving positive commercial outcomes for both the customer and the business.

Responsibilities

Own the Renewal Process: Manage the full renewal cycle, from initial communication to contract close. Proactively engage with customers to discuss upcoming renewals, address any concerns, and ensure a smooth, timely process.

Identify Upsell and Cross-Sell Opportunities: Actively listen to customer needs and challenges to identify and introduce additional products, services, or upgrades that will enhance their success and expand our footprint within their organization.

Navigate Sales Conversations with Confidence: Leverage strong sales acumen to guide customers through commercial discussions. Effectively position value, handle objections, and drive conversations toward outcomes that benefit both the customer and the business.

Negotiate and Problem Solve: Lead commercial discussions, including pricing negotiations, to secure renewals. Tactfully address and resolve any customer concerns or obstacles to ensure a successful outcome.

Serve as a Customer Advocate: Build strong relationships with customers, acting as a trusted advisor and a strategic liaison. Effectively communicate customer needs and feedback to internal teams, ensuring a rapid and comprehensive response.

Drive Internal Collaboration: Act as the primary link between the customer and internal teams (Sales, Customer Success, etc.). Route and escalate complex customer needs or issues to the appropriate team members, ensuring a unified and efficient approach to customer success.

Embrace Change and Continuous Improvement: Thrive in a dynamic environment where processes and tools are actively evolving. Approach new initiatives, workflows, and systems with curiosity and flexibility, helping to shape and refine them as they are introduced. Your wiilingness to adapt and provide feedback will be critical as we scale and optimize our renewal operations.

Experience: 2-5 years of experience in a renewal, account management, or inside sales role, preferably within a B2B, SaaS, or technology environment. A proven track record of retaining and growing customer accounts is essential.

Sales Acumen: Demonstrated ability to navigate sales conversations with skill and confidence. Comfortable positioning value, identifying buying signals, handling objections, and guiding customers toward mutually beneficial outcomes.

Communication & Negotiation: Strong verbal and written communication skills with a proven ability to negotiate and persuade customers toward a positive outcome.

Customer Focus: A strong commitment to customer satisfaction and a passion for building long-term relationships that drive mutual growth.

Technical Proficiency: Proficiency in Salesforce is required. Experience with call intelligence platforms (e.g., Gong or similar), scaled outreach tools, and account management or CRM systems is strongly preferred.

Organizational Skills: Excellent organizational and time-management skills, with the ability to manage a high volume of tasks and deadlines while maintaining a focus on individual customer needs.

Adaptability: Comfort operating in an environment where processes, tools, and strategies are being built and refined in real time. You see change as an opportunity, not a disruption, and you bring a solutions-oriented mindset to evolving workflows.

Proactive & Self-Motivated: Ability to take initiative in addressing customer needs and a proactive approach to managing responsibilities and achieving targets.

Team Player: Ability to collaborate effectively with internal teams to ensure a holistic approach to customer success.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.