New

Facilities Customer Service Center Coordinator III

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

May 21, 2026

Position Information

Posting date	05/21/2026
Closing date
Open Until Filled	Yes
Position Number	1129232
Position Title	Facilities Customer Service Center Coordinator III
Hiring Range Minimum	$25.00
Hiring Range Maximum	$25.00
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday Required to work flexible hours during periods of critical operations on campus
Location of Position	Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	n/a
Is this a grant funded position?	No
Position Purpose	The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system ( CMMS), all tasks with the department, and the ability to help train new team members.
Description
Required Qualifications - Education and Yrs Exp	High School plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Minimum two years of experience in an office environment. Strong proficiency in computerized maintenance management systems (CMMS) with the ability to train others after learning Planon. Previous proven excellent customer service experience in a facilities environment. Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs). Ability to handle emergency situations and react in a calm professional manner. Ability to work in a team atmosphere. Excellent problem solving skills, with a goal of customer satisfaction. Able to perform daily tasks with minimal supervision.
Preferred Qualifications	Ability to prioritize work for self, while helping others. Understanding of facilities processes and the type of work performed. Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies. Attentive to detail and interested in providing accurate, clear, and concise results. Demonstrates a high level of concentration while working in a fast-paced, continually changing organization. Comfortable with frequent interruptions to daily work.
Department Contact for Recruitment Inquiries	Campus Services HR
Department Contact Phone Number	603-646-3323
Department Contact for Cover Letter and Title	Tie Watkins, Director of Customer Relations & Logisticsics
Department Contact's Phone Number	Tie.Watkins@dartmouth.edu
Equal Opportunity Employer	Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Not an essential function
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions	Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday Required to work flexible hours during periods of critical operations on campus
Quick Link	https://searchjobs.dartmouth.edu/postings/85788

Key Accountabilities

Description

Customer Service

Acts as a daily operational point of contact between those who request work orders, and Facilities staff who perform the work. Responds to customer inquiries and researches the status of work orders. Works closely with FCSC Coordinator IV to ensure timely communication and follow-up.
Prepares and maintains informational lists such as heat calls, unlock reports, troubleshooter reports, and daily logs.
Ensuring a high level of customer service, serves as front-line support y responding to telephone, walk-in, and email inquiries from students, parents, employees, vendors, and others. Provides appropriate response and referral. Provides policy interpretation.
Receives and dispatches technicians to service calls as appropriate. Keeps a daily log of all dispatched calls.
Takes personal ownership of day-to-day tasks performed within the department.
Assists in the training and mentoring of new FCSC team members.
Ability to fulfill all the key roles and responsibilities in the department with minimal supervision.

Percentage Of Time

Description	Access Control/Key Distribution Distribute keys and maintains key inventory. Grants electronic access control as directed to students, faculty, staff, vendors, and contractors.
Percentage Of Time	10

Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Collaborates, when appropriate, on other CEB-related initiatives within the division and College

Percentage Of Time

--	Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
--	Performs other duties as assigned.