Intake Coordinator QMHP - Multnomah Crisis & Treatment Center 209

Official job title is QMHP

Must have current and valid QMHP though MHACBO: https://www.mhacbo.org/en/mentalhealth/qmhp-r/

Position is fully in-person; no hybrid, no work from home

Multnomah Crisis and Treatment Center (CATC) is a secure sub-acute Crisis Residential Treatment program serving adults experiencing acute mental health crises in a safe, recovery-focused environment.

• 16-bed inpatient behavioral health facility
• Open 24 hours a day, 7 days a week
• Collaborative multidisciplinary treatment team
• Recovery-centered and trauma-informed care model

Service Areas Include:

• Care Oregon clients in Clackamas, Washington, and Multnomah Counties
• Uninsured, Medicare-only, or Open Card clients residing in Multnomah County
• Trillium clients in Clackamas, Washington, and Multnomah Counties

CATC provides comprehensive psychiatric stabilization and recovery support services through a team of peer specialists, clinicians, nurses, psychiatrists, and recovery professionals dedicated to helping residents move toward stability and long-term wellness.

As the Intake Coordinator (QMHP), you will play a critical role in the admissions and referral process for the program. You will serve as both the first point of contact for incoming residents and a trusted liaison for hospitals, clinics, outreach teams, and community referral partners.

This role combines clinical judgment, relationship-building, organization, and compassionate engagement. Your work directly impacts how individuals begin their recovery journey and ensures residents are connected to the appropriate level of care quickly, safely, and respectfully.

• Oversee and coordinate all referrals for the CATC program
• Review clinical documentation and assess whether clients meet medical necessity criteria for admission
• Collaborate with hospitals, Unity Center, walk-in clinics, outreach teams, and other referral partners
• Ensure insurance verification and authorization requests are completed accurately and timely
• Educate residents, guardians, and families about the intake process and available treatment options
• Support guardians with intake paperwork and answer questions throughout the admissions process
• Coordinate closely with the multidisciplinary treatment team regarding admissions timing and milieu considerations
• Serve as a resource to staff regarding referral management best practices and workflows

Part-Time | 24 hours per week

Preferred schedule: Monday, Wednesday, and Friday, 8:00am-4:30pm, Alternative scheduling may be discussed during interview

$26.46 - $32.69 per hour

Compensation is based on experience, qualifications, and geographic location.

• Master's degree in a behavioral science field such as psychology, counseling, social work, or related field leading to QMHP eligibility through Oregon MHACBO
• Active MHACBO QMHP certification required
  https://www.mhacbo.org/en/mentalhealth/qmhp-r/
• Must be at least 18 years of age

• Behavioral health referral review and level-of-care determination experience
• Familiarity with Recovery and Rehabilitation philosophy
• Experience working with Smartsheets and Excel
• Experience supporting vocational, housing, or dual diagnosis services
• Bilingual abilities are a plus

• Strong clinical assessment and critical thinking skills
• Excellent communication and organizational abilities
• Ability to manage multiple referrals and competing priorities effectively
• Compassionate, trauma-informed engagement style
• Confidence collaborating with interdisciplinary teams and community partners

• Be part of a mission-driven organization focused on recovery and person-centered care
• Work alongside passionate behavioral health professionals in a collaborative environment
• Help individuals during some of the most critical moments in their recovery journey
• Grow within an organization committed to equity, inclusion, and professional development

EOE AA M/F/V/Disability

May vary by location and position type.

Full Job Description will be provided if selected for an interview.

If the job posting references any sign-on bonus, internal applicants and applicants employed with Telecare within the previous 12 months are not eligible.