Customer Payments Professional (Lindon, UT)

Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Payments Team- where we partner with existing customers to resolve past due balances, provide tailored solutions, and help them keep the smart home protection they rely on.

Why You'll Love it Here:

We are committed to providing the best-in-class benefits to help take care of all of you. We've designed a benefit program that will support your physical, emotional, and financial health.

• Paid Hands-on Training & Positive On-Site Work Environment
• Comprehensive Medical, Dental, and Vision Insurance - Benefits Start Day One
• Potential Tuition Reimbursement - Up to $5,250 Annually
• Free daily lunch & drinks onsite
• Flexible paid time-off + paid holidays
• 401(k) with 100% company match up to 6%
• Employee Stock Purchase Plan (ESPP)
• Community outreach and service opportunities
• Employee Resource Groups to support inclusion and belonging

Compensation:

• $17/hour base pay + monthly commission opportunities
  • Average Commissions: $250/month
  • Top Commissions: $500/month

Schedules:

• Training: Monday - Friday 8:00am - 4:30pm (4 Weeks)
• Hours of Operation: Monday - Saturday 6:00am - 7:00pm

Day in the Life:

Customer Payment Representatives use strong communication, negotiation, and problemsolving skills to resolve delinquent balances, retain customers, and restore accounts, all while delivering an exceptional customer experience.

• Process and update customer payment methods with accuracy.
• Reinstate accounts disconnected for nonpayment by guiding customers through tailored solutions.
• Use objection handling and conflictresolution techniques to help customers stay with Vivint.
• Identify the customers' needs quickly and offer creative, personalized solutions.
• Build strong rapport and maintain positive customer relationships in every interaction.
• Manage escalations within scope; demonstrate calm decision-making in challenging situations.
• Work closely with peers and leadership to identify process gaps and improve customer outcomes.

What We're Looking For:

We're seeking customerfocused, persuasive, and solution-driven individuals who excel at:

• Overcoming objections with confidence
• Building trust and showing empathy
• Resolving complex customer situations
• Retaining customers through impactful conversations

What Will Help You Thrive in this Role?

• Strong conflict management and objection-handling skills
• Ability to read customer signals and adjust communication style
• Empathy-driven approach with confidence to negotiate solutions
• Ability to multitask and navigate multiple systems at once
• Comfort working in a fast-paced, goal-oriented environment
• Strong organizational and problemsolving abilities
• Selfmotivated, coachable, and collaborative
• Computer proficiency (40+ WPM, ability to learn new software quickly)

Ready to transform your career? Apply today to join the Vivint team! If you are a current employee, please notify your manager that you are applying prior to applying.