Assistant to the Corporate Patient Experience Officer - Administration - UH Truman Medical Center (5 days per week, 8:00a-4:30p, Mon-Fri)

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Assistant to the Corporate Patient Experience Officer

Department: Administration / Patient Experience | Location: Kansas City, MO

We are seeking a highly organized, polished, and detail-oriented professional to provide executive-level support to the Corporate Patient Experience Officer. This role is ideal for an experienced administrative professional who thrives in a fast-paced environment, exercises exceptional discretion, and is passionate about supporting initiatives that enhance the patient experience across the organization.

Role Overview

Under the direction of Hospital Administration leadership, the Assistant to the Corporate Patient Experience Officer provides high-level administrative, operational, and communication support for the Patient Experience program. This position plays a key role in coordinating executive activities, maintaining critical records and reports, supporting organizational communications, and ensuring the smooth execution of departmental initiatives.

The ideal candidate is proactive, professional, technically skilled, and capable of managing multiple priorities while maintaining confidentiality and executive-level customer service.

Key Responsibilities

• Manage calendars, meetings, travel arrangements, and scheduling for executive leadership

• Coordinate meeting logistics, prepare agendas and materials, and support special projects and initiatives

• Assist with budgeting, billing, reimbursement processing, and document control systems

• Maintain spreadsheets, databases, electronic records, and reporting tools for Patient Experience initiatives

• Develop forms, communications, and processes to support department operations

• Collaborate with the Patient Experience Data Analyst to ensure reporting accuracy and timely communication

• Support policy and procedure management and record retention activities

• Interact professionally with executive leadership, board members, physicians, patients, external partners, and community stakeholders

• Handle highly confidential and sensitive information with discretion and professionalism

• Provide administrative and clerical support in a dynamic, deadline-driven environment

Minimum Qualifications

• Bachelor's degree required

• Minimum of 4 years of executive assistant and/or advanced administrative support experience

• Experience supporting educational programming or related initiatives

• Exceptional verbal and written communication skills with strong professional presence

• Ability to interact effectively with patients, physicians, government officials, civic leaders, and executive leadership

• Demonstrated ability to manage multiple priorities independently in a fast-paced environment

• Strong organizational, critical thinking, and problem-solving skills

• Advanced proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Access, and Visio

• Ability to maintain complex files, databases, reports, and confidential records

Preferred Qualifications

• Advanced secretarial or executive administrative training

Ideal Candidate Profile

• Executive-level professionalism and customer service mindset

• Highly organized with exceptional attention to detail

• Strong judgment and discretion handling confidential information

• Collaborative team player with the ability to build relationships across all organizational levels

• Self-directed and adaptable with excellent follow-through