Project Coordinator - Retail Wintel

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Project Coordinator - Retail Wintel

Location(s): Chicago, IL
(Remote)

Summary:
Seeking an IT Support/Desktop Support professional with experience in Windows client operating systems, desktop/laptop deployment, troubleshooting, and end-user support in a retail environment. The role involves configuring workstation network connectivity, supporting hardware/software issues, coordinating with store managers, documenting incidents, and assisting with device deployment and maintenance.

Key Responsibilities:

• Support and troubleshoot Windows client operating systems.
• Configure Ethernet and wireless connectivity including DNS, IPv4, and DHCP.
• Manage and support devices through Intune.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Build, deploy, and support desktops and laptops.
• Administer system deployment software and new system rollouts.
• Troubleshoot hardware issues and understand OS boot processes.
• Support LAN/WAN/VLAN networking and TCP/IP, UDP protocols.
• Provide wireless connectivity troubleshooting.
• Support iOS and Android devices.
• Coordinate with vendors for hardware-related issues.
• Create reports using PowerPoint and Excel.
• Coordinate with store managers via Teams and phone.
• Conduct bridge calls during issue resolution.
• Write and maintain SOP documentation.
• Provide support in a retail environment.
• Troubleshoot and support network printers and TC52 scanner devices.

Required Skills:

• Strong knowledge of Windows operating systems.
• Experience with Intune administration/support.
• Desktop/laptop imaging, deployment, and troubleshooting.
• Networking fundamentals: LAN/WAN/VLAN, TCP/IP, UDP, DNS, DHCP.
• Wireless troubleshooting experience.
• Experience supporting iOS and Android devices.
• Ticketing system documentation experience.
• Strong troubleshooting and communication skills.
• Experience working in retail IT support environments.

Preferred Skills:

• Experience supporting network printers.
• Experience with TC52 scanner devices.
• Ability to work flexible EST and PST schedules.
• Strong communication and coordination skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.