Temporary Contact Center Specialist
Please see Special Instructions for more details.
This is a temporary, six-month assignment. Depending on departmental needs and budget availability, there may be a possibility for an extension.
*
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
Position Information
General Information
| Position Number |
STMP15 |
| Working Title |
Temporary Contact Center Specialist |
| Division |
Academic Affairs |
| Department |
Enrollment Management (Adm) |
| Work Unit |
Niner Central |
| Work Location |
Cone Center |
| Vacancy Open To |
All Candidates |
| Position Designation |
Non-Student Temporary |
| Employment Type |
Temporary - Full-time |
| Hours per week |
Up to 40 |
| Work Schedule |
Structured schedule during the operating hours of 7:30 am to 5:30 pm Monday - Friday (8-hour shift).
Ability for flexibility to provide coverage for recruitment and enrollment events throughout the year that are outside of the general working hours for this position.
Can be deemed as mandatory staff positions during crisis communication events as identified by the Chancellor. |
| Pay Rate |
$19.00 |
| Minimum Experience/Education |
Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through
EITHER years of education OR years of directly related experience, OR a combination of both. |
| Departmental Preferred Experience, Skills, Training/Education: |
- One to three years telephone operations and customer service experience in a high performance, high volume inbound contact center environment required; (multi-channel contact center environment experience is a plus).
- Ability to work a structured schedule during the operating hours of 7:30 to 5:30 pm M-F (8-hour shift) and on occasions as required for Student Event Days.
- Demonstrated technical aptitude with excellent written and verbal communication skills.
- Demonstrated professional demeanor and positive attitude when serving customers and collaborating with team members.
|
| Duties and Responsibilities |
- Provide front-line student support by assisting with administrative tasks and inquiries related to financial aid, registration, student accounts, and campus life.
- Execute daily operations following established federal, state, and university guidelines to support student academic and social development.
- Manage and update student data accurately using specialized software applications and campus technology.
- Interpret and communicate university policies and procedures clearly to students, parents, faculty, and staff to ensure high-quality customer service.
- Collaborate with campus colleagues and counterparts at other institutions to explain programming options, administrative processes, and procedural requirements.
- Maintain effective working relationships across the university community to facilitate efficient service delivery and problem resolution.
- Assist with the implementation of student programming and research initiatives as directed to meet evolving university needs.
- Coordinate student personnel tasks, including basic scheduling and guidance of student workers within the unit.
- Ensure strict confidentiality of sensitive records in full compliance with FERPA, PCI, and HIPAA regulations.
- Identify and report patterns in student inquiries to supervisors, recommending practical alternatives to improve the student experience.
|
| Other Work/Responsibilities |
- Professionalism: Ability to interact with students, team members, and university partners with a warm, courteous, and professional tone in all verbal and written communications.
- Customer Service Excellence: A strong commitment to providing a supportive and "extra mile" experience for students and families navigating the campus environment.
- Accuracy and Detail: Ability to manage high-volume requests with precision, ensuring concise documentation and thorough problem-solving under minimal supervision.
- Technical Multi-tasking: Exceptional telephone and listening skills, with the ability to navigate multiple computer applications simultaneously to accurately document student interactions.
- Operational Support: Proficiency in assisting with the revision of internal forms, publications, and procedural updates as directed by permanent staff.
- Resilience: Proven ability to work effectively under pressure, meet strict deadlines, and maintain meticulous records while handling sensitive information.
- Adaptability: Demonstrated flexibility and professional maturity to respond quickly to changing priorities in a fast-paced office setting.
- Collaborative Spirit: A willingness to collaborate across teams and receive constructive feedback to ensure continuous improvement in service delivery.
- Situational Flexibility: Readiness to take on additional tasks and responsibilities as assigned to meet the immediate needs of students and their families.
- Campus Awareness: General familiarity with a higher education environment is preferred to ensure a smooth transition into Niner Central operations.
|
| Necessary Licenses or Certifications |
|
| Proposed Hire Date |
06/15/2026 |
| Contact Information |
|
| Expected Length of Assignment |
6 months |
| Posting Open Date |
05/20/2026 |
| Posting Close Date |
05/22/2026 |
| Special Notes to Applicants |
This is a temporary, six-month assignment. Depending on departmental needs and budget availability, there may be a possibility for an extension.
*
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
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University of North Carolina Charlotte
May 20, 2026