Admitting Worker, Senior

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The SAW must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The SAW must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All SAW's play a key role in a patient's health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The SAW must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The SAW must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All SAW's play a key role in a patient's health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.

Required Qualifications :

High school diploma or GED or equivalent.
Prior experience in healthcare, insurance-related or comparable level.
Ability to problem solve; ability to analyze data and recommend changes.
Must be able to multi-task and prioritize.
Ability to follow instructions; work quickly and accurately in a fast-paced environment.
Must have demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more.
Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
Articulate and concise oral communication and the ability to write clearly and concisely.
Ability to work collaboratively with a culturally diverse staff and patient/family.
Ability to work independently with minimum supervision.
Ability to work on-site in San Francisco.

Preferences:

Two (2) or more years of experience in healthcare, insurance-related or comparable level.
Proficiency in health insurance eligibility and authorization requirements.
Experience with Epic, Admissions, Discharges, and Transfers (ADT).
Ability to speak English and a second language.
Experience working in a hospital, insurance payer, or physician's office setting.
Basic knowledge of Medical Terminology.
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors.

Required Qualifications :

High school diploma or GED or equivalent.
Prior experience in healthcare, insurance-related or comparable level.
Ability to problem solve; ability to analyze data and recommend changes.
Must be able to multi-task and prioritize.
Ability to follow instructions; work quickly and accurately in a fast-paced environment.
Must have demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more.
Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
Articulate and concise oral communication and the ability to write clearly and concisely.
Ability to work collaboratively with a culturally diverse staff and patient/family.
Ability to work independently with minimum supervision.
Ability to work on-site in San Francisco.

Preferences:

Two (2) or more years of experience in healthcare, insurance-related or comparable level.
Proficiency in health insurance eligibility and authorization requirements.
Experience with Epic, Admissions, Discharges, and Transfers (ADT).
Ability to speak English and a second language.
Experience working in a hospital, insurance payer, or physician's office setting.
Basic knowledge of Medical Terminology.
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors.