COMMUNITY RESOURCE NAVIGATOR

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under supervision, provides information and assists clients in navigating and connecting with healthcare and social services

ESSENTIAL DUTIES

• Meeting with residents or clients (in person or follow up via phone call)

• Identify the needs of individuals or families and determine appropriate services

• Connect individuals to appropriate programs and services

• Increase awareness of available services and build trust in the community

• Track service delivery and program outcomes such as PlayStreets

• Maintain strong relationships with service providers

• Maintain accurate knowledge of community resources.

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview, will be selected.

Preference will be given to candidates possessing the following:

• Experience in community outreach, public health, healthcare, case management, or social services.

• Experience connecting individuals and families to healthcare, housing, public benefits, or other community resources.

• Experience conducting outreach presentations, home visits, or community-based engagement activities.

• Experience maintaining client records and utilizing electronic databases or case management systems.

• Bilingual proficiency in English and Spanish or another language commonly spoken in Chicago communities

For information about City of Chicago employee benefits, please click here

For information about City of Chicago salaries and job titles, please click here

APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes click here.