Contractor - Enterprise Technology Systems

Job Location: Merrifield, VA

Interpersonal/Communication:

• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to have:

• CompTIA A Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

Experience Level: 1-5 yrs

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.