New

App Support Business Analyst, Expert

PG&E
United States, California, Oakland
May 20, 2026
Requisition ID# 172285 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Work Type: Hybrid Job Location: Oakland; San Ramon Department Overview IT supportsPacific Gas & Electric's True North Strategyby improving service quality, increasing capabilities through the development ofadditionalfunctionality, implementingnew technology, reducing costs, increasing productivity, andfacilitatingorganizational and business effectiveness through enabling technologies. The Application Support Team is part of the IT Organization and serves as a centralized organization responsible for the support of 300+ applications across PG&E's IT landscape. Key organization responsibilities include application support and technical development where the team is an extension of the Product and Enterprise Solutions Team. Position Summary The Data & Analytics team in the IT Application Support department is seeking an Expert IT Business Systems Analyst (BA) with extensive experience in Business Intelligence and Data Warehouse delivery.The Expert IT Business Systems Analyst (BA) ensures delivery of vendor services, which meet or exceed client expectations.The BA is an integral strategic partner and will work closely with vendor resources and internal PG&E stakeholders to deliver technology solutions for Data & Analytics.BAshould have a deep understanding of business intelligence and data warehousing, should ensure user adoption of Enterprise Data & Analytics platforms and technologies and adherence to governance processes. This position is hybrid, working from your remote office and your assigned work location based on approximately once per week, or more, based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader. Job Responsibilities Client Support and Consulting: Provide expertconsultationfor business and IT stakeholders. Anticipate client concerns and questions, and provide proactive,timelyand professional client-focused communications. Providetimelyand professional responses to client inquiries or escalate asappropriate. Work with service delivery leads to conduct periodic reviews of all service levels Ability to effectively buildcross-disciplinerelationships with internal and external stakeholders Analysis of current process and recommendations for process improvements Review design and technical specification documents for alignment with businesssolutions. Comply withSOX and other standard process requirements. Application Support Leadership Ability to effectively ensure delivery of vendor services (operations,maintenanceand testing) which meet or exceed client requirements Implement,maintainand report on metrics and measures (contractual and other) to ensure clear visibility into the performance of the IT solutions Maintain understanding of provider capabilities Work with providers to define standard processes and tools for all services Reviewproviders'suggestions for services changes/improvements Establish performance benchmarking for application portfolio by line of business Maintain Provider performance report and updatesSEOand PG&E leadership, asrequired Work with service delivery leads to conduct periodic reviews of all service levels Project Delivery Serves as key technicalresourcewithin the area of specialization. Act as a key contributorto the business cases forcomplex IT projects and initiatives. Identify,proposeand influence IT solutions to complex business problems; negotiate requirementsanddeliver deliverieswith multiple business clients. Evaluate and document alternatives that will provide the most effective solutions to complex business problems. Exercises independent judgment and discretion in matters of significance with broad scope and high complexity. Other Demonstratesexpertisewithin Data & Analytics space Support Service Delivery Leads tomanagingdemands ofvariouslinesof business Work with Service Management office to ensure missed service levels result inappropriate servicecredits Possesses proven skills across the development,testingand project management lifecycles Demonstrates an understanding of regulatory compliance, disasterrecoveryand business continuity within the assigned area of focus (Data & Analytics) Ensuresadoption of service delivery platform and governance processes across the organization Partner with all levels of leadership across BT and I&O to ensure successful delivery of vendor services Qualifications Minimum: Bachelors Degree in Computer Science or job-related discipline or equivalent experience Job-related experience, 7 years Desired: Working knowledge of relational databases, data warehouse architecture, and data marts. Experience with Teradata, Oracle Databases, Snowflake Sound knowledge and experience with ETL tools: Informatica Experience with Business Intelligence and Reporting tools: Tableau, SAS Enterprise Guide, Power BI Exposure to backend testing including automation and performance testing.Experience with one or more programming languages such as ABAP for ETL, PL/SQL, Java,Python Strong understanding of Software Development Life Cycle methodologies such as Waterfall, RUP, Agile etc. Knowledge of Gas and Electric Utilities PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. Thefinal decision will be made on a case-by-case basis related to the factors above.This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Bay Area Min: $128,000.00 Bay Area Mid: $173,000.00 Bay Area Max: $218,000.00