Small Business Underwriting Analyst - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Support our small business growth and profitability goals in a fast-paced environment with a team by underwriting Two & Done (T&D) new business with a focus on exceptional service to our agency partners. Effectively manage incoming submissions from the assigned region through the Underwriting Workstation (UWWS) and/or telephony system. These submissions include business that our agency partners are unable to quote due to edits in our small business platform. Provide efficient customer service to agents via email, phone or chat. The focus of this role is to provide exceptional and timely underwriting responses to our agency partners for small new business submissions. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Work within authority to review, quote, and issue T&D eligible new business submissions to support our small business growth goals while maintaining profitability.
• With a high degree of professionalism, respond to agent inquiries as quickly as possible. Efficiently utilize desktop tools, email, and chat functions to quickly clear simple and/or complex edits from the system.
• Determine appropriate solution for the agent and take necessary measure to obtain information needed to resolve inquiries/transactions as quickly as possible including rating coverages or providing multiple quote revisions.
• Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis via phone, email, or chat
• Build and maintain collaborative relationships across the regions. Work in unison with the regional small business teams to provide a seamless experience for our agency partners.
• Effectively manage a case list in UWWS to ensure new submissions are resolved within a timely manner and that open quotes are handled efficiently to bind new business accounts.
• Effectively use training resources, automation tools such as UWWS, and computer systems.

Knowledge and Requirements

• Demonstrate proficiency in using desktop tools, including automated underwriting, email, and chat functions.
• Ability to effectively communicate with agents while applying the appropriate sense of urgency.
• Strong written and verbal communication skills.
• Position requires that you are computer savvy and can email, use an office phone, and the internet.
• Must have basic business office knowledge (etiquette, team player, solution focused, time management skills).

Education and Experience

• College degree preferred.
• 2 + years commercial lines underwriting experience preferred.
• 2+ years automation experience preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.