Salesforce Admin Bus Analyst

Job Summary

We are currently hiring a Salesforce Administrator & Business Analyst for our Shared Services Digital Transformation and Strategy team, and our ideal candidate will possess a passion for both platform excellence and strategic partnership. You will administer, optimize, and evolve Staffmark Group's Salesforce environment while serving as a trusted business analyst to stakeholders across recruitment operations, sales, and leadership. This intermediate-level role combines platform ownership with structured business analysis - translating business needs into scalable Salesforce configurations, safeguarding data quality, and delivering dashboards and insights that support executive and operational decision-making.

Essential Duties

Your Day-to-Day Leadership Includes Activities Such as These:

Salesforce Administration

• Own day-to-day administration of Salesforce environments supporting 300+ users, including user management, roles, profiles, and permission sets.
• Design, build, and maintain Flows, validation rules, custom objects, fields, and page layouts in alignment with business requirements and platform best practices.
• Manage data integrity through deduplication, cleansing, and ongoing data governance practices across Accounts, Contacts, Leads, and other core objects.
• Administer third-party integrations and AppExchange solutions; oversee sandbox management, deployments, and release coordination.
• Maintain system documentation and ensure compliance with data governance, privacy, and information security standards.
• Stay current with Salesforce releases and proactively assess organizational impact, communicating risks and opportunities to stakeholders.

Business Analysis

• Partner with business stakeholders across recruitment operations and sales to gather, document, and prioritize requirements.
• Translate business needs into user stories, acceptance criteria, and scalable Salesforce configurations.
• Facilitate requirements workshops, process reviews, and stakeholder interviews; conduct AS-IS / TO-BE process analysis to identify optimization opportunities.
• Manage an enhancement backlog - prioritize with purpose and push back constructively when requests do not serve the business.
• Develop KPI dashboards and reports that support executive decision-making and operational visibility.
• Lead UAT planning, test case development, and user acceptance coordination.

Platform Strategy & Enablement

• Act as a strategic advisor to business leaders - not just a ticket executor.
• Drive Salesforce adoption through user training, onboarding, and enablement programs.
• Contribute to the product roadmap, balancing short-term operational needs with long-term scalability.
• Collaborate with technology, data, and operations teams on cross-functional initiatives; evaluate and recommend platform enhancements, vendor tools, and integration approaches.

Competencies

Competencies we value for this role include:

1. Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
2. Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.
3. Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
4. Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
5. Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
6. Detail-Oriented: Meets deadlines and produces work with few to no errors. Organizes projects, understands teams, and creates detailed plans.
7. Continuous Improvement: Ability to proactively identify and implement improvements in processes, products, or services, fostering a culture of ongoing learning and optimization.
8. Data Gathering and Analysis: Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.
9. Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening.
10. Ownership Mindset: Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work.

We also desire a minimum of 4 years of hands-on Salesforce administration experience in a commercial B2B environment, along with Salesforce Certified Administrator and Salesforce Certified Business Analyst certifications, and proven strong business analysis skills including requirements gathering, user story writing, process mapping, and UAT.

Culture

The Staffmark Group Experience Is More Than Just a Job:

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2023 Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.