Business Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

GENERAL SUMMARY:
Support and implement network/telephony hardware/software deployments for North America-based stores remotely while managing onsite technicians.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Point of Contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix).
  • Proactively coordinate with construction resources for implementation of store networking and telephony.
  • Configure network and telephony hardware across U.S. and Canada markets.
  • Order network and telephony circuits to meet deadlines and coordinate implementation.
  • Research, diagnose, resolve, or escalate technical and procedural networking issues.
  • Address service level escalations and escalate unresolved issues per guidelines.
  • Utilize available resources for prompt resolutions.
  • Develop relationships with key business partners across departments within responsibility areas.
  • Effectively identify, communicate, and mitigate risks to meet deadlines.
• Vendor Management
  • Utilize shipping and receiving processes for warehouse activity.
  • Address service level escalations as required and drive resolution.
  • Establish and maintain effective communication with multiple vendors.
  • Engage in network escalations and troubleshooting with vendors.
• Reporting and Miscellaneous Projects
  • Update and maintain inventory/reporting management tools including Excel, Power BI, Smartsheet, and others.
  • Summarize complex environments with multiple moving parts and dependencies.
  • Track project status and actively report updates to leadership.
  • Provide weekly status summary reports for network-related activities and changes.

ORGANIZATION RELATIONSHIPS:
Interface with all levels of IT, store personnel, operations, corporate architecture and construction teams, and other IT and non-IT groups.

REQUIRED QUALIFICATIONS:

• Knowledge, Skills & Abilities:
  • Excellent verbal and written communication skills.
  • Strong analytical problem-solving skills and resourcefulness.
  • Self-motivated with the ability to work independently.
  • Proficiency with Smartsheet, ServiceNow, and Microsoft Office applications.
  • Ability to act quickly and professionally while managing multiple priorities.
  • Comfortable dealing with ambiguity and adapting to change.
  • Ability to learn technical and procedural retail store environments.
  • Growth mindset.
• Minimum Educational Level:
  • BA/BS degree or equivalent work experience preferred.
• Experience:
  • At least 4 years of previous IT experience preferred.
  • At least 2 years of networking experience preferred, including routers, switches, LAN/WAN, IP, and Zoom telephony systems.
  • Previous project management or coordination experience preferred.
  • Field support or retail industry experience desirable.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.