Job Description
#upjobs
Key Responsibilities
- Lead and manage daily operations for a 14+ member team handling billing corrections and denial resolution
- Ensure accurate and timely insurance billing and patient account processing
- Collaborate with insurance companies, patients, and internal departments to resolve complex billing issues
- Monitor workflow, prioritize tasks, and ensure team productivity meets departmental goals
- Conduct weekly and monthly reviews of staff performance and work quality
- Perform root cause analysis on billing edits and insurance denials; develop action plans to prevent recurrence
- Identify trends and communicate solutions to impacted departments
- Provide training, mentorship, and support to team members, including resolving escalated issues
- Create and maintain training materials and policy documentation (NAVEX)
- Assist in implementing process improvements and new procedures
- Participate in hiring, training, performance evaluations, and disciplinary actions
- Serve as a liaison in the absence of the Manager
- Complete special projects as assigned
Why This Role Matters
This position plays a critical role in ensuring accurate billing, reducing denials, and improving overall revenue cycle performance while supporting both patients and internal teams. This position is eligible for University Physicians work from home program Minimum Qualifications
Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Experience in government payer, managed care payer, healthcare billing, healthcare reimbursement, or claims processing/payment variance. Preferred Qualifications
Advanced knowledge of:
- Medical billing and insurance terminology for hospital and physicians
- Patient accounting and collections
- Registration processes and denial management.
- Strong understanding of state and federal regulations related to medical billing and collections
- Experience working with multiple systems such as Athena IDX, Cerner Revenue Cycle tools, Power BI, Experian billing, and SSI billing
- Excellent analytical and problem-solving skills, with the ability to resolve complex cases
- Strong communication and interpersonal skills
- Ability to manage high-volume workloads with accuracy and minimal supervision
- Proven leadership experience with the ability to train, mentor, and support staff
- Experience supervising healthcare revenue cycle or billing teams
- Strong data analysis and reporting skills
- Process improvement and workflow optimization experience
- Certified Professional Coded (CPC) or similar coding certification is desired.
Anticipated Hiring Range
Salary Range: $56,596.80 - $89,419.20 annually
Grade: PAT - 8A
University Title: SPVSR, REV MGMT
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Application Materials
In addition to the Online Application, please provide a Cover Letter and Resume. Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. |
University of Missouri-Columbia
parental leave, paid time off, remote work
May 15, 2026