Business Analyst - Facilities Operations & Systems

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Job Summary

JLL is seeking a detail-oriented Business Analyst to support our Facilities Management team in optimizing operational performance through data-driven insights, system administration, and process improvement. This role will focus on workload optimization, resource planning, Maximo CMMS support, and equipment performance analytics to drive operational excellence across client facilities. The ideal candidate combines strong analytical capabilities with hands-on facility systems experience to enhance service delivery and team efficiency.

Key Responsibilities

Workload Optimization & Resource Planning

• Develop and implement workload leveling strategies to optimize task distribution across facility teams, ensuring balanced workloads and operational efficiency

• Analyze work schedules, task priorities, and resource allocation patterns to identify opportunities for improved productivity and service delivery

• Collaborate with facility managers and team leads to establish coverage plans for planned absences (vacations, training, holidays) and unplanned events

• Create and maintain comprehensive staffing schedules that ensure continuous facility operations while minimizing service disruptions

• Coordinate with HR and workforce planning stakeholders to proactively identify staffing gaps and support recruitment efforts

Maximo CMMS System Administration & Support

• Serve as the primary Maximo system administrator and subject matter expert for the facilities department, providing day-to-day user support and troubleshooting

• Design and deliver training programs on Maximo functionalities, data entry standards, work order management, and reporting best practices

• Monitor system performance, identify technical issues, and coordinate with IT or external vendors to resolve system inefficiencies

• Maintain data integrity through regular audits, standardization of asset hierarchies, and enforcement of data governance protocols

• Configure system workflows, reports, and dashboards to support operational requirements and continuous improvement initiatives

Equipment Performance Analytics & Downtime Management

• Implement and manage a comprehensive equipment downtime tracking and reporting framework to capture accurate performance data

• Partner with maintenance technicians and equipment operators to document downtime incidents, root causes, and corrective actions

• Generate regular reports on equipment reliability metrics (MTBF, MTTR, availability) and analyze trends to identify systemic issues

• Develop KPI dashboards and visualizations that provide actionable insights to facility leadership and maintenance teams

• Recommend preventive maintenance strategies and asset replacement priorities based on failure analysis and lifecycle cost modeling

Process Improvement & Performance Management

• Conduct regular assessments of facilities operations processes including workload management, coverage planning, system utilization, and downtime tracking

• Apply data analytics and business intelligence tools to identify inefficiencies, quantify improvement opportunities, and benchmark performance

• Establish and monitor key performance indicators (KPIs) aligned with operational objectives and client service level agreements

• Lead continuous improvement initiatives using structured methodologies (Lean, Six Sigma) to enhance service quality and cost-effectiveness

• Develop business cases, implementation roadmaps, and change management plans for process enhancements and technology upgrades

Perferred Qualifications

Education:

• Bachelor's degree in Business Administration, Industrial Engineering, Facilities Management, Information Systems, or related field

Experience:

• 3-5 years of business analysis, operations analysis, or facilities management experience

• 2+ years of hands-on experience with Computerized Maintenance Management Systems (CMMS), preferably IBM Maximo

• Demonstrated experience in workforce planning, resource optimization, or operations scheduling

• Proven track record of developing reports, dashboards, and data-driven recommendations for operational improvements

Technical Skills:

• Advanced proficiency with IBM Maximo or similar CMMS platforms (SAP PM, Infor EAM, eMaint)

• Strong data analysis capabilities using Microsoft Excel (pivot tables, advanced formulas, data modeling)

• Experience with business intelligence and visualization tools (Power BI, Tableau, or similar)

• Working knowledge of SQL for data extraction and analysis

• Proficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint)

Core Competencies:

• Strong analytical and problem-solving skills with attention to detail and data accuracy

• Excellent communication skills with ability to translate technical concepts for diverse audiences

• Project management capabilities including planning, execution, and stakeholder coordination

• Process improvement mindset with knowledge of Lean, Six Sigma, or similar methodologies

• Ability to work independently while collaborating effectively across cross-functional teams

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.