Office Manager – Park Place Mall

Office Manager – Park Place Mall

Pacific Retail Capital Partners (PRCP) is a fully integrated, entrepreneurial retail real estate firm with deep expertise across investment, development, management, marketing, and leasing. Drawing on decades of experience with major national shopping center owners, our team delivers top-tier service and a strategic, results-driven approach to evolving retail for the next generation. We operate nationally, particularly in large regional malls, while this role is based in Tucson, AZ, at Park Place Mall. Guided by our five Core Values, PRCP is a people-first, community-focused organization committed to creating a unique vision for each property and exceeding expectations for our investors, retailers, consumers, and employees.

As the Office Manager at Park Place Mall, you will manage daily office operations and provide administrative and organizational support to ensure seamless property performance and alignment with ownership goals.

Best-in-Class Benefits and Perks:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation, depending on experience, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To succeed, you should have:

• Associate degree required; Bachelor's degree preferred.
• 3+ years of administrative experience.
• Experience with shopping mall property management is a plus.
• Knowledge of accounts payable processes.
• Must have the ability to communicate effectively with customers, tenants, and ownership.
• Knowledge of Microsoft Office, PowerPoint, and Excel. 

Your responsibilities as the Office Manager at Park Place Mall will include:

Human Resources

• Handle HR functions, including but not limited to, new employee hires; benefit enrollment, inquiries, and processing employment compliance requirements.
• Perform other functions as required by Insperity.

Management/Operations

• Operations
• Assist in the preparation of construction updates and agreements.
• Assist General Manager in contract requirements, including but not limited to requests for proposals, leveling of bid information, and clarification of data.
• Review public safety reports for accuracy.
• Prepare insurance claim forms and work with the applicable insurance agency/claims adjuster to investigate incidents and manage the monthly reporting summary of open and closed claims.
• Update all schedules for Lease Data.

Communications

• Prepare, manage, and organize tenant files and leases.
• Prepare, manage, and organize contractor files.
• Prepare and distribute all Tenant Notices as required by the Lease.
• Prepare memos to retailers advising of changes, new stores, management updates, etc.
• Ensure distribution of all Tenant correspondence to Management and Accounting teams.
• Assist all departments in preparing memos, letters, and other correspondence on an as-needed basis.
• Independently use discretion to investigate and resolve customer complaints or resolve Tenant/Contractor issues in the normal course of day-to-day operations.

Clerical and Support Functions

• Provide administrative help to all departments as requested.
• Available during all mall office hours to attend to customer, tenant, and general office requirements.
• Propose and/or implement industry best practices or make process improvements as it relates to Guest Services and Center operations.
• Update tenant and vendor certificates of insurance.
• General filing and answering phone calls, routing callers.
• Manage Jive phone system.
• Seek cost-effective solutions for all Office supplies and services.
• Prepare conference call minutes, staff meeting minutes, etc.

Financial and Reporting Responsibilities

• Assist with Accounts Payable process - code and route invoices to managers for approval, enter approved invoices into accounts payable system, maintain vendor files to ensure proper audit trail in place.
• Assist with Accounts Receivable process - monitor cash receipts, bill tenant recurring charges and billing adjustments, and perform tenant ledger reconciliations.
• Maintain tenant sales information - manage collection of sales, input of data.
• Maintain temporary tenant lease process- review of documents, input into MRI, track receivables, and manage security deposits.
• Prepare year-end 1099's and distribute to outside contractors and consultants.
• Perform other accounting functions as required by the Accounting Department.
• Assist with the preparation of the monthly Asset Management Report.
• Assist in all audits at the property.
• Participate in any other duties which from time to time may be required to operate a Regional Shopping Center successfully.

Ready to take your career to the next level? Join us in making Park Place Mall the go-to shopping, dining, and entertainment destination!

Seize this opportunity to join our vibrant team, where each day offers new challenges and rewards. Help us craft a shopping experience that surpasses all expectations! Please submit your resume and cover letter to resumes@parkplacemall.com

Include the cover letter and reference "Office Manager — Park Place Mall " in the subject line.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.