Manager - Payment Processing

Midland Mortgage, a division of MidFirst Bank, is seeking an experienced professional to oversee day-to-day operations in the Payment Processing department. The role ensures all payment and payoff processing tasks are completed accurately, provides leadership and development for team members, and supports reporting and special projects as needed.

Primary responsibilities include:

• Oversee daily operations to ensure payments are posted accurately and on time
• Address escalated loans and operational issues to ensure payments are posted in line with Midland guidelines
• Track productivity, quality, and service-level metrics; coach employees as needed
• Mentor employees on soft skills and provide career-development guidance
• Stay current on regulatory requirements and ensure issues are resolved on time
• Help draft, implement, and monitor internal policies and procedures
• Identify opportunities to improve processes and strengthen customer relationships

Position requirements:

This position requires a Bachelor's degree and 5-7 years of related leadership experience. Candidates should have a proven track record of leading teams, including managing performance, productivity, and engagement, and delivering process improvements.

Preferred Skills:

• Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
• Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
• Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills and ability to confidently lead meetings and convey information
• Ability to exercise discretion and judgment and make independent decisions
• Working knowledge of Microsoft Office programs