UCaaS Engineer, Telecom & Mobility Management

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

We're seeking high impact telecom professionals to help lead and optimize enterprise UCaaS, voice, data, and mobility services. This role sits at the intersection of technology, financial governance, and executive communication, owning reliability, cost transparency, and operational excellence for critical communications platforms.

This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You'll Do

• Serve as the operational lead for UCaaS, SIP, voice, DIA, and mobility services.
• Lead incident response, troubleshooting, and carrier/vendor escalations.
• Own telecom & mobility spend governance, billing accuracy, and cost optimization.
• Partner closely with our TEM provider on invoices, disputes, credits, and forecasting.
• Support architecture reviews, redundancy planning, and service readiness.
• Communicate clearly with executives during outages, escalations, and budget reviews.
• Mentor teammates and help build repeatable processes, playbooks, and documentation.

What We're Looking For

• Education: Bachelor's degree in IT, Telecommunications, Networking, or equivalent experience.
• Experience: 7 years telecom, UCaaS, or mobility experience.
• Strong handson troubleshooting across voice, data, and mobility domains.
• Experience working with UCaaS providers, carriers, and TEM platforms.
• Proven ability to manage telecom spend, analyze invoices, and explain variances.
• Clear, confident communication skills with technical and executive audiences.
• Ability to stay calm, decisive, and professional during highpressure incidents.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why Join Us

• Own missioncritical enterprise communications at scale.
• Make visible impact on reliability, cost control, and executive confidence.
• Work with trusted partners, modern platforms, and complex networks.
• Be recognized as a goto expert and operational leader.
• Grow your career through mentorship, influence, and continuous learning.

Fit the following? We want you here!

• Teamwork oriented.
• Organized.
• Problem solver.
• Detailed.

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/