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Position: Electronics Engineer (Houston, Texas) Position Description & Responsibilities:
- Perform IQ/OQ on ICP-MS, ICP-OES, EA, and/or TOC analytical instruments.
- Diagnose instruments via remote diagnostic software, provide technical support by phone and email, and perform customer site repairs as needed.
- Re-qualify instrument(s) after maintenance and/or repairs, including running complex compounds for verification; gain training and proficiency to be certified to complete IQ/OQ on products as needed.
- Perform instrument training.
- Verify lab facility pre-installation documentation, run complex organic/inorganic and/or biochemical compounds for performance verification.
- Preventative maintenance, service, troubleshooting, repairs, and installation of instruments.
- Provide accurate and timely feedback to customers and business partners, timely feedback and reports to management.
- Manage service schedules.
- Order anticipated repair parts, maintain appropriate tool kit.
- Help to train new Service Engineers and cross-train other Service Engineers.
- Update CRM and other Information Management systems, finish and submit required service paperwork.
- Follow ISO related quality policies, procedures, and documentation requirements as applicable.
Qualifications: Minimum of twenty-four months' experience working with instruments in field service or working with instruments in a lab; Mass Spectrometry, EA and TOC. Bachelor's Degree or foreign equivalent in Electronics Engineering or related field. Travel: May travel up to 75% US and internationally. Full-time position The anticipated pay range for this role is$98,654-118,654 per year. Exact compensation may vary depending on the education, skills, and experience each candidate brings to the role.
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