New

Phlebotomist Lead

Brigham & Women's Physicians Organization
United States, Massachusetts, Weymouth
541 Main Street (Show on map)
May 13, 2026
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated. Essential Functions -Works autonomously within established procedures and practices. -Ensure compliance with safety and quality standards. -Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction. -Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage. -Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures. -Signs off on technical training of new staff and annual competency documentation. -Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes. Education High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred Licenses and Credentials Phlebotomy Technician [National Certification] - Generic - HR Only required Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Experience Experience in phlebotomy 3-5 years required Knowledge, Skills and Abilities - Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements. - Ensures smooth daily operations. - Must have demonstrated leadership, communication (oral and written), and problem-solving ability. - Must be highly organized, efficient, and able to work independently. - Requires human relations skills to influence and motivate others. - Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy. - Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols. - Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor. - Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence. - Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives. Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.