Agentic AI & Back-Office Automation Specialist, (Intern)

Fearless is excited to launch our internship program in partnership with the Maryland Lighthouse AI Initiative. This program provides college students, recent graduates, and career changers with real-world experience in the government technology industry. Over the summer, interns gain hands-on technical skills alongside a broad set of professional skills - including interviewing, resume building, and networking - to support job readiness and long-term career growth.

As an Agentic AI & Back-Office Automation Intern, you will help design and deploy AI-powered workflows that streamline how Fearless runs its business behind the scenes. From automating grant reporting to connecting our CRM and opportunity pipeline tools, you'll build systems that save the team hours every week and make it easier for non-technical staff to do their best work.This is a hands-on, build-focused role at the intersection of agentic AI, low-code automation, and operations. You'll work directly with production-grade LLM APIs, integrate multiple business systems, and leave behind documentation that makes your work sustainable long after the internship ends.

Your Responsibilities in this Role:

• Design and deploy agentic AI workflows for business back-office operations, from concept through production rollout
• Build automated grant report generators that pull live program KPIs from Airtable and produce funder-ready progress reports
• Develop Claude API-powered workflows that support proposal development and other recurring business processes
• Integrate HubSpot, HigherGov, and Airtable into a connected CRM and opportunity pipeline with automated alerts and task routing
• Automate compliance and reporting work, including data submission packaging, deadline tracking, and match contribution monitoring for active projects
• Document automation architectures and produce SOPs so that non-technical program staff can run, troubleshoot, and extend the workflows you build

SKILL AND EXPERIENCE REQUIREMENTS

• Current college student or recent graduate pursuing Computer Science, Information Systems, Data Science, or a related field or a career changer with relevant transferable experience or self-directed learning
• Interest in building hands-on experience with AI APIs (Claude, OpenAI, or similar) - through coursework, personal projects, hackathons, or self-study
• Familiarity with workflow automation tools such as Zapier or Make (or equivalent low-code platforms)
• Familiarity of Airtable or an equivalent data tool (Notion databases, Google Sheets at scale, etc.)
• Familiarity with HubSpot CRM or a comparable platform (Salesforce, Pipedrive, etc.) - even at an introductory level
• Ability to document systems clearly for non-technical users; you can write a runbook that someone outside engineering can actually follow
• Ability to work a full-time, hybrid schedule (40 hours/week, 2 days/week in office) from the Baltimore area from through the duration of the internship.

Fearless Skills and Competencies

• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.

Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.

Required Level of Proficiency:

• Fundemental Awareness: You possess common knowledge or an understanding of basic techniques and concepts. Experience has been gained in a "classroom" and experimental scenarios or as an on-the-job trainee. You are expected to need help when performing skills.You understand and can discuss terminology, concepts, principles, and issues associated with this competency/skill.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The hourly rate for this position is $20.00 per hour.

Benefits at Fearless

At Fearless, we take care of our team-because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Interns (Starting Day One):

• Flexible, life-friendly schedules
• 401(k) with 4% match & immediate vesting
• Sick Leave

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.