Program and Operations Specialist - 139424

Reporting to the Director, the Program and Operations Specialist for the Center for Student Accountability, Growth, and Education (SAGE) coordinates and supports key aspects of departmental programs. Serves as a resource to students, faculty, and staff regarding the University of California San Diego non-academic student conduct process. Provides consultation and guidance to students and student leaders, supports the resolution of non-complex conduct cases, and assists with the intake and review of reports related to alleged violations of the University's Standards of Conduct. Supports case management processes and contributes to outreach, education, and training efforts.

Coordinates efforts with a variety of internal and external contacts, including campus partners and community stakeholders. Reviews organizational structures, policies, procedures, and industry best practices to support departmental operations and program development. Supports departmental processes and initiatives through follow-up, tracking, and implementation activities. Coordinates implementation efforts with cross-organizational departments or external entities as needed. Assists with department-related projects and supports special initiatives as needed based on departmental priorities. Works independently to provide information and interpretation of clearly defined policies, procedures and regulations.

• Bachelor's degree in related area and / or equivalent experience / training.

• Basic knowledge of advising and counseling techniques. Demonstrated understanding of the developmental and educational context in which the student conduct process is administered and managed. Strong understanding of the mission of a student conduct program on a university/ college campus.

• Knowledge of common University-specific computer application programs. Proficient skill utilizing student conduct databases, student information systems, and Microsoft Office applications systems.

• Knowledge of University processes and procedures.

• Understanding of University rules and regulations.

• Superb interpersonal skills to successfully interact with a variety of people and offices, at all levels of the university community.

• Skills in service orientation, active listening, critical thinking. **Ability to maintain composure, diffuse client anger and anxiety with tact and diplomacy, and be able to follow up consistently on all assignments and pending matters.

• Excellent organizational abilities, project management skills, and analytical and problem-solving skills, including synthesis of information, consideration of alternatives, ability to prioritize and decide among alternative actions, based on partial information. Possess skill to independently interpret and follow written policies and protocols when resolving issues.

• Ability to multi-task, verbal communication, written communication and organization skills.

• Demonstrated experience organizing and prioritizing job functions to meet deadlines and ensure smooth and timely workflow. Ability to anticipate problems in work assignment areas and identify and implement appropriate solutions.

• Ability to exercise political acumen and maintain strict confidentiality and an understanding of the importance of protecting the privacy of records and correspondence.

• Skilled in promoting positive working relationships with constituents and ability to independently use sound judgment and discretion when interacting with individuals from the campus and the community.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Hybrid schedule is available.

• Required to work some evenings and weekends.

• The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement.