**INTERNAL ONLY** Interim, Part-Time University Ombuds

The Interim University Ombuds serves as an independent, neutral, informal, and confidential resource for members of the university community seeking guidance related to campusbased concerns within the Lawrence and Edwards campuses. This sixmonth interim assignment ensures continuity of ombuds services while an appointed task force evaluates the future structure and evolution of the Ombuds role.

The Ombuds does not serve as an investigator, decisionmaker, advocate, mediator, or agent of the institution, and does not duplicate, replace, or contribute to the work of Human Resources, the Office of Civil Rights and Title IX, labor relations, or other formal compliance or grievance offices.

Role Purpose

The Interim Ombuds supports faculty, staff, and administrators by:

• Listening openly and respectfully to concerns

• Helping individuals clarify issues and interests

• Assisting individuals in understanding available options and resources

• Promoting principles of fairness, respectful communication, and ethical organizational conduct

The Ombuds operates outside formal institutional processes and does not create or maintain records for the institution.

Core Operating Principles

The Interim Ombuds functions in accordance with recognized ombuds standards of practice, including:

• Independence: Operates free from undue influence in structure, judgment, and practice

• Neutrality and Impartiality: Does not take sides or favor any individual or group

• Confidentiality: Protects visitor identity and communications to the fullest extent practicable

• Informality: Does not engage in formal complaint handling, investigations, or adjudication

  This is a timelimited, sixmonth interim appointment created to support the campus during a period of institutional review. The position does not imply continuation or conversion to a permanent role. The selected candidate cannot hold this interim appointment while serving in a capacity that supports student conduct or grievances due to potential conflict of interest.

• Provide a safe and confidential space for visitors to discuss campusrelated concerns. Maintains confidentiality, except when there is risk of serious harm.
• Assist individuals in clarifying concerns, identifying priorities, and considering options for next steps
• Share general information about university policies, processes, and resources without interpreting policy or providing legal advice as a neutral resource
• Adhere to International Ombuds Association's Standards of Practice and Code of Ethics

• Help visitors think through communication approaches, decisionmaking considerations, and potential consequences of available choices
• Support individuals in preparing to raise issues through appropriate formal or informal channels, if they choose

• Identify recurring themes, patterns, and systemic concerns based on aggregate interactions
• Provide periodic, highlevel observations to the Chief Academic Officer or designee that preserve anonymity and confidentiality. Tracks trends and prepares periodic reports identifying systemic issues and opportunities for improvement.

• Maintain ombuds services during the interim period. Maintain collaborative working relationships with campus partners.
• Provides leadership and oversight of the Ombuds Office, budget, and assigned staff
• Describe ombuds standards, boundaries, and models of practice to the appointed task force, without sharing confidential information

1. Advanced degree or equivalent professional experience in conflict management, organizational development, law, higher education administration, or a related field;
2. Demonstrated understanding of ombuds principles and ethical standards;
3. Proven ability to handle sensitive matters with discretion, neutrality, confidentiality and professional judgment;
4. Strong listening, analytical, and interpersonal skills.

1. Prior experience as an organizational or campus ombuds;
2. Strong understanding of university policies and procedures;
3. Familiarity with higher education governance and/or unionized work environments;
4. Training or experience in coaching, ethics, or organizational systems.

1. A cover letter describing your interest in the position and how you meet the required qualifications;
2. A complete resume/CV;
3. A list of 3 professional references.