Client Project Coordinator 1

Shift:

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

This is a part-time, onsite, Client Project Coordinator 1 position located in Dulles, VA,Monday through Wednesday, 9:00 a.m. - 5:30 p.m.

Compensation: $17.00 per hour

SUMMARY:
Responsible for administrative support for the Project Management Team by acting as a liaison between project management and sample receiving/log-in to successfully intake and manage clients' work.

ESSENTIAL FUNCTIONS:

• Oversee, review, complete, and process project management forms, documents, databases, and related materials.

• Serve as a liaison regarding client project needs and provide guidance to ensure successful project setup.

• Direct client calls and requests to the appropriate project manager for follow-up.

• Schedule and enter bottle orders into the container order system based on client sample needs.

• Review login dashboard and update information and confirmations as needed.

• Assist in developing or supporting project or program objectives, including budgets, timelines, materials, personnel, and other requirements; present information to management.

• Interpret and apply department policies, procedures, and applicable laws and regulations; seek guidance as needed.

• Contribute to team effectiveness by offering suggestions and actively participating in work teams.

• Promote and support the mission of Pace through professional, courteous interactions that foster a collaborative work environment.

QUALIFICATIONS:

Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

REQUIRED KNOWLEDGE AND SKILLS

Required Knowledge:

• Customer service principles, practices, and techniques.

• Computer applications and systems related to the work.

• Experience interacting with individuals from diverse backgrounds, including situations that may be confrontational or strained.

• Proper business English, including spelling, grammar, and punctuation.

Required Skills:

• Delivering professional-level customer service across various markets.

• Training others on policies and procedures.

• Preparing reports, correspondence, and other written materials.

• Exercising initiative and independent judgment within established guidelines.

• Using tact, discretion, and sound judgment in interactions.

• Contributing effectively to team goals and objectives.

• Building and maintaining effective working relationships.

PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gases, noxious odors, and related items in a lab and sample setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.