Supervisor, Dealer Support Admin

Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Purpose of Role
A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.

Key Accountabilities Include
* Ensure customer satisfaction and Yamaha's brand strength
* Contribute and support achievement of corporate sales and departmental monthly budget
* Ensure achievement of departmental KPI's and goals while maintaining metrics
* Attract, engage, and develop team members within the department
* Achieve service delivery expectations through effective order processing oversight

Primary Responsibilities Include
* Resolve escalated Channel Partner issues
* Manage time keeping and expense
* Update Team metrics
* Process and knowledge transfer of Dealer Setup and Maintenance requests while working with internal and external stakeholders
* Process and knowledge transfer of Loan Management transactions and supports annual loan verification audit
* Support and process of cross departmental SharePoint approvals and channel partner exclusive programs
* Support Salesforce case workload

Core Functional Competencies
* Brand Ambassador - Non marketing: Service as a representative of the Yamaha brand
* Business Acumen - YCA: Understand how the business works, including how YCA makes money and achieves goals
* Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
* Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
* Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
* Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
* Product Knowledge - Operations: Possess detailed knowledge of Yamaha's products and services

Qualifications
Ideal
* Proficient in Microsoft Office Suite
* ERP System experience
* CRM experience
* Administrative Procedure experience

Preferred
* Experience working within a cross-functional, matrix environment
* Experience in expense control, including timekeeping
* Salesforce experience
* Tableau or similar database software experience
* Demonstrated success across all YCA Sales channels
* People management

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Flexible work options (including hybrid schedule)
• Employee product purchase program
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• The hiring range for this position is $31.25 - $36.53 per hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.