Manager, API Services

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

Drive the success of C1's internal software applications by leading the API (Application Programming Interface) Services development team. This role is accountable for the delivery, enhancement, and maintenance of high-quality APIs, ensuring seamless integration and optimal performance. This role requires a strong focus on API design, development standards, and ensuring the delivery of high-quality, scalable solutions.

Essential Functions

Leads and manages the API services software development team
• Oversees the design, development, and delivery of high-quality APIs
• Ensures the maintenance, enhancement, and performance of existing APIs
• Collaborates with Application Administrators and PMO on API integration, help desk resolution, and delivery
• Establishes and enforces API development standards and best practices
• Manages team performance, including hiring, mentoring, and performance reviews
• Participates in road mapping, budgeting, and other forecasting tools
• Stays current with API technologies and industry trends (highlights the need for ongoing learning)
• Ensures that teams have appropriate solutions and technical specifications, direction, and resources to deliver solutions effectively by establishing realistic estimates for timelines
• Gains a thorough technical understanding of our current software applications and how the business uses them to manage their day-to-day work
• Researches, analyzes, and recommends new technologies and processes that improve software quality, reduce development costs, and/or bring value to the business users
• Contributes to software upgrades, build/buy decisions, and testing phases (unit & UAT)
• Participates in release/sprint planning and scrum meetings as needed
• Provides Tier III/IV support for resolving production system issues
• Collaborates on hardware requirements for optimal software performance
• Establishes and maintains documentation standards
• Ensures adherence to SOC2 controls
• Manages own work to meet agreed timelines

Required Qualifications

• Bachelor's degree with 5+ years of software development experience with ASP.NET and VB.net or C#.net OR 8+ years managing a software development team
• 5+ years of experience with SQL 2008 and above
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills required

Desired/Preferred Qualifications

• Proven experience leading technical teams.
• Strong experience with:
  • CRM, ERP, and Managed Services platforms
  • API models, architecture, and development
  • API iPaaS platforms
  • Microsoft SharePoint (2013+)
  • SQL Server Reporting Services (SSRS)
  • Azure DevOps
  • DevOps and CI/CD practices
• Familiarity with data warehousing concepts
• Exposure to MVC/Razor and Web Services (WCF/Web API)
• Experience in Agile development methodologies

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$135,000 - $145,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster